Support Engineer

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities. What you’ll do: Collaborate with teams to design, build, deploy and monitor new and existing services; Build and evolve our change management and release processes; Identify and improve processes by automation; Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems; Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged; Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling; Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc); Update and improve runbooks; Deep-dive into root cause analysis with teams to prevent incidents; Collaborate with infrastructure and security teams to build scalable, secured and resilience systems; Practice Support Engineering methodologies such as defining SLO and error budget; Work closely with Operations team to ensure all processes are aligned with teams; Contribute to capacity planning and access management process; Be constantly challenged to create world-class solutions. What you’ll need : University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development; Solid fundamentals in object-oriented design, data structures, algorithms and problem solving; Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD; Experience with SRE and Support Engineering methodology/culture; Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python; Experience with monitoring tools such as New Relic, DataDog, Grafana; Advanced communication skills in English (written and spoken); Experience with Agile projects. More about you: You´re passionate about software development and knows how to ensure its quality; You´re motivated by building up world class solutions that impacts millions of users all over the world; Experienced working in an environment which uses and stimulates DevOps culture; You´re creative when solving problems and is continuously seeking improvements for processes and solutions; You can communicate clearly with your team and the company to identify issues and demands; You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result; You can take on projects or initiatives on early stage, being capable of building solutions from the ground up. What We Offer: Performance based bonus* Attendance Bonus* Private pension plan Meal Allowance Casual office and dress code Days off* Health, dental, and life insurance Medicines discounts WellHub partnership Childcare subsidies Discounts on Ambev products* Clube Ben partnership Scholarship* School materials assurance Language and training platforms Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. For more information: www.abinbev.com