Support engineer

IT Support Engineer - Brussels

Our client is an IT company located in the southwest of Brussels, specialized in integrating IT solutions for the Belgian healthcare sector. The company supports organizations in their digital transformation through high-speed Wi-Fi, network infrastructure, multimedia solutions, digital workplace solutions, and managed services. You will join a people-oriented, growing organization where initiative, collaboration, and impact are central. At first, you will handle 1st and 2nd line work - but clearly the aim is to evolve over time to participate in 3rd line work, including infrastructure projects at client site. A great opportunity to get yourself to the next level.

Job Description

As a member of the technical team, you are a key figure in managing and resolving IT incidents and requests, as well as installing and deploying solutions at client sites. You work both remotely and on-site, following internal procedures, ITIL best practices, and quality standards.

Key Responsibilities

• First point of contact for coordinating incident resolution for end users
• Handling IT incidents and service requests with a focus on quality and user experience
• Applying the escalation matrix and correctly referring issues to N+1 or specialized teams
• Maintenance, support, and troubleshooting of PCs, laptops, servers, printers, VoIP, Wi-Fi, MDM, and network infrastructure
• Installation and configuration of IT systems at client sites
• Performing mass deployments according to company standards
• Diagnosing and resolving hardware, software, and network failures
• Providing technical support on-site or via remote management tools
• Accurate documentation of all actions in tickets and obtaining client signatures for on-site interventions
  
  

Profile

• 2 to 7 years of relevant experience
• Good level in Dutch and French
• Strong knowledge of Microsoft environments and IP protocols
• Excellent understanding of Wi-Fi networks
• Good knowledge of ITIL processes (incident, request, change management)
• Experience with ticketing tools such as JIRA, EasyVista, or ServiceNow
• Plus: experience with RMM tools (NinjaOne, Atera, Helix BMC)
• Analytical, solution-oriented, strong communication skills, autonomous, and a team player
• Driving license B required
  
  

What Our Client Offers

• A stimulating work environment where technology serves people and projects have social impact
• A full-time permanent contract with a competitive salary
• Attractive fringe benefits: meal vouchers, DKV hospitalization insurance, company car with fuel card, mobile phone with subscription, and professional laptop
• Fixed expense allowance
• Real development opportunities through continuous training, technical growth, and career advancement
• The opportunity to be part of a close-knit, passionate team where initiative and ideas are valued
  
  

English

Français

Nederlands