Support Engineer
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
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Who we are.
At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, AI-powered solutions, and human support.
Yoast
is growing, and because of that, we're looking for a Support Engineer. Yoast is, next to WordPress, also available on Shopify. We are looking for a new member of the team who is experienced in Support and/or knows their way around either of the two platforms.
What You'll Do & How You'll Make Your Mark.
You'll answer questions over chat, and email, ensuring that support requests are addressed in a timely and helpful manner.
Proven experience in providing excellent customer service and technical support.
You'll assist with a wide range of topics; from the best way to use Yoast products to administrative questions around payments, and everything in between.
You'll identify opportunities to upsell or cross-sell relevant products or services that align with the customer’s needs.
Who You Are & What You'll Need To Succeed.
Must be willing to work
on-site
and
shifting schedule .
Proficiency in English , both in verbal communication and written expression.
At least
2 years of customer service experience , with strong hands-on
experience in WordPress .
Experience supporting customers on Shopify or working hands-on with the Shopify platform is a strong advantage.
Prior
experience in sales
is considered a plus.
Comfortable handling customer inquiries via
live chat , with the flexibility to switch to
Email
and
Video support
as needed.
Experience in other CMSs like TYPO3, Joomla, Wix and other content management tools is a bonus.
Familiarity with tools such as Jira, Confluence, Help Scout or similar platforms is an advantage.
You're not afraid to ask your colleagues for help in Slack.
Whyyou'llloveus.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.This position currently follows a hybrid work arrangement, with designated onsite and work-from-home days.
We celebrate one another's differences. We'reproud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together onimportant issuesand provide learning and development opportunities for all employees.We have 20 + affinity grous where you can network and connect withNewfoldersglobally.
We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
Where can we take you? We'rerefans of helping our employees learndifferent aspectsof the business,bechallenged with new tasks,bementored, andgrowtheir careers. Unfold new possibilities with Bluehost #OTOD!
#Bluehost
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, AI-powered solutions, and human support.
Yoast
is growing, and because of that, we're looking for a Support Engineer. Yoast is, next to WordPress, also available on Shopify. We are looking for a new member of the team who is experienced in Support and/or knows their way around either of the two platforms.
What You'll Do & How You'll Make Your Mark.
You'll answer questions over chat, and email, ensuring that support requests are addressed in a timely and helpful manner.
Proven experience in providing excellent customer service and technical support.
You'll assist with a wide range of topics; from the best way to use Yoast products to administrative questions around payments, and everything in between.
You'll identify opportunities to upsell or cross-sell relevant products or services that align with the customer’s needs.
Who You Are & What You'll Need To Succeed.
Must be willing to work
on-site
and
shifting schedule .
Proficiency in English , both in verbal communication and written expression.
At least
2 years of customer service experience , with strong hands-on
experience in WordPress .
Experience supporting customers on Shopify or working hands-on with the Shopify platform is a strong advantage.
Prior
experience in sales
is considered a plus.
Comfortable handling customer inquiries via
live chat , with the flexibility to switch to
and
Video support
as needed.
Experience in other CMSs like TYPO3, Joomla, Wix and other content management tools is a bonus.
Familiarity with tools such as Jira, Confluence, Help Scout or similar platforms is an advantage.
You're not afraid to ask your colleagues for help in Slack.
Whyyou'llloveus.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.This position currently follows a hybrid work arrangement, with designated onsite and work-from-home days.
We celebrate one another's differences. We'reproud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together onimportant issuesand provide learning and development opportunities for all employees.We have 20 + affinity grous where you can network and connect withNewfoldersglobally.
We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
Where can we take you? We'rerefans of helping our employees learndifferent aspectsof the business,bechallenged with new tasks,bementored, andgrowtheir careers. Unfold new possibilities with Bluehost #OTOD!
#Bluehost
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
