Role: Support Engineering Lead
Responsibilities:
Lead and manage the support team to ensure scalable and predictable support operations.
Own support queues and uphold high support standards.
Mentor team members to optimize performance and skills.
Maintain efficient day-to-day team activities to deliver quality support.
Qualifications & Skills:
Strong experience in technical support within a SaaS environment.
Leadership and team management capabilities.
Excellent communication and problem-solving skills.
Ability to foster a positive, balanced work culture.
Key Duties:
Oversee support operations, ensuring efficiency and quality.
Support team development and performance improvement.
Manage support workflows to meet high standards. 