Support manager

About the Role

We are looking for a Support Manager to join our growing FinTech team and help ensure the smooth operation of our payment platform.
In this role, you will monitor payment operations, communicate with partners and internal teams, resolve operational issues, and help maintain a high level of service quality. If you enjoy solving problems, thrive in a fast-paced environment, and want to build your career in FinTech, we'd love to hear from you.

What You'll Do

Payment Operations

• monitor payment transactions and ensure smooth payment processing;
• identify and investigate transaction issues;
• assist in resolving operational incidents and payment-related cases;
• monitor the stability and efficiency of payment operations.

Customer & Partner Support

• respond promptly to customer and partner inquiries;
• provide operational support and guidance;
• ensure timely resolution of requests while maintaining a high level of service.

Cross-functional Collaboration

• work closely with Development, Operations, Risk, and Trading teams;
• escalate complex cases when necessary;
• contribute to improving internal workflows and support processes.

Process Improvement

• monitor operational procedures and identify opportunities for optimization;
• maintain accurate documentation of recurring issues and solutions;
• support continuous improvement initiatives across the support function.

What We're Looking For

• English proficiency at B1–C2 level;
• excellent written communication skills;
• high level of responsibility and attention to detail;
• ability to work effectively both independently and as part of a team;
• willingness to work in a dynamic, fast-paced environment.

Nice to Have

• previous experience in Customer Support, Operations, FinTech, Payments, Crypto, Blockchain, or IT;
• experience working with payment systems or financial products;
• familiarity with ticketing systems or CRM platforms.

What We Offer

• fully remote work environment;
• shift schedule:
  • 07:00–17:00
  • 12:00–22:00
  • 21:30–07:30
• competitive compensation with performance-based bonuses;
• comprehensive onboarding and mentorship during the adaptation period;
• opportunities for professional and career growth;
• work with modern FinTech and payment technologies;
• collaborative, supportive, and international team environment;
• the opportunity to contribute to products serving global markets.

Join Our Team!

If you're looking to grow your career in FinTech, enjoy solving operational challenges, and want to be part of a fast-growing international company, we'd be happy to meet you. Send us your CV and become part of our team!