Customer Success & Sales Representative

About Agrians

Agrians is an Egyptian agricultural export company supplying fresh produce to European markets.

We work across sourcing, quality control, packing, export documentation, and shipment coordination to provide reliable Egyptian agricultural products to international buyers.

As we continue growing, we are looking for a Customer Success & Sales Representative to support our customers, manage sales opportunities, and help build long-term relationships with buyers.

The Role

This is a full-time remote position based in Egypt.

The role combines Customer Success, Sales Support, Lead Follow-up, and Account Management.

You will communicate with prospective and existing customers, follow up on inquiries and sales opportunities, maintain organized customer records, and coordinate internally to ensure a professional customer experience.

This role is suitable for someone early in their career who is confident communicating with customers, organized, proactive, and interested in growing within international sales and customer success.

Key Responsibilities

• Respond to customer and sales inquiries professionally and promptly.
• Follow up with new leads and prospective customers.
• Support the sales process from initial inquiry through order confirmation.
• Maintain regular communication with existing customers.
• Build strong and professional relationships with buyers and business partners.
• Understand customer requirements and communicate them clearly to the relevant internal teams.
• Follow up on quotations, product availability, specifications, and customer requests.
• Maintain an organized CRM or sales pipeline with accurate customer information and follow-up activities.
• Coordinate with sales, operations, logistics, packing, and management teams when required.
• Follow up with customers throughout the order and shipment process.
• Collect customer feedback and help resolve concerns professionally.
• Identify repeat-order and upselling opportunities.
• Support lead-generation and outreach activities when needed.
• Research potential customers and business opportunities.
• Prepare basic sales reports and customer updates.
• Help improve customer communication and overall customer experience.

Requirements

• 0–2 years of experience in Customer Service, Customer Success, Sales, Business Development, Account Management, or a related field.
• Good written and spoken English.
• Strong communication and interpersonal skills.
• Comfortable communicating with customers through email, phone, WhatsApp, and LinkedIn.
• Strong follow-up and organizational skills.
• Ability to manage multiple conversations and tasks at the same time.
• Customer-focused and professional attitude.
• Proactive and willing to learn.
• Comfortable working independently in a remote environment.
• Basic knowledge of Microsoft Office or Google Workspace.

Nice to Have

Experience or knowledge in any of the following is an advantage, but not required:

• B2B Sales
• Customer Success
• Lead Generation
• CRM systems
• Export companies
• Agriculture or fresh produce
• International trade
• FMCG
• Food and beverage
• Account Management

What We Offer

• Fully remote position.
• Opportunity to gain experience in international B2B sales and customer success.
• Direct exposure to European markets and international buyers.
• Training and learning opportunities.
• Career growth as Agrians expands.
• Collaborative and supportive work environment.
• Performance-based growth opportunities.

Location

Egypt — Remote

Employment Type

Full-time

Experience Level

Entry Level / 0–2 Years