Support Specialist

Join Our Support Program: Experience Fintech from the Inside

Full-time | Hybrid | Quito, Ecuador

AxisKey is on a mission to modernize and transform the world of private capital markets. Our proprietary platform powers how firms raise capital, engage investors, and manage operations with transparency, compliance, and efficiency.

We believe trust is what drives capital forward, and our technology helps make those connections possible. Trust moves capital. Capital moves the world. AXIS is the center.

Headquartered in Miami with a global mindset, we're expanding our team in Quito to support new and growing business lines.

About the Program

We're looking for curious, proactive, and motivated people to join our Support Specialist Program, an opportunity designed to give you hands-on experience, meaningful responsibilities, and a well-rounded understanding of our business.

At the heart of the program, you'll work directly with clients and investors, becoming an expert in their entire journey with AxisKey. From their first interaction and onboarding to navigating investment processes, managing accounts, and providing ongoing support, you'll learn how everything works from start to finish.

What makes this program different?

You won't be limited to just one area of the business. As a Support Specialist, you'll be at the center of the action, connecting with teams across Operations, Compliance, Technology, and other departments to solve challenges, coordinate processes, and understand how the different pieces of AxisKey come together.

You'll gain a unique perspective on the core of our business, learning not only how to support clients and investors, but also how our internal operations, technology, and teams work together to make it all happen.

The goal? To help you become a well-rounded professional with a strong understanding of fintech operations, valuable cross-functional experience, and the confidence and skills to take on new challenges as your career grows.

What You'll Do

• Manage Support Tickets: Handle incoming client and investor inquiries through our ticketing system, investigate issues, provide solutions, and follow up to ensure timely resolution.

• Master the Client & Investor Journey: Gain hands-on experience in onboarding, investment processes, account management, and ongoing support.

• Experience the Business from the Inside: Collaborate with Operations, Compliance, Technology, and other teams to understand how the business works.

• Explore Technology & AI: Work with CRM systems, internal platforms, and AI-powered tools to improve support and operational efficiency.

• Develop Your Problem-Solving Skills: Assist clients and investors, resolve requests, and coordinate with internal teams to find solutions.

• Take On New Challenges & Grow: Participate in cross-functional projects, improve workflows, and develop valuable professional skills.

What We're Looking For

• 0–1 years of experience in customer support, operations, administration, financial services, or a related field.

• Fluent English is essential, both written and spoken.

• Strong communication skills and a genuine interest in helping people.

• Curious, resourceful, and comfortable asking questions and learning new things.

• Highly organized, detail-oriented, and able to manage multiple tasks.

• Comfortable working with technology and excited to explore AI tools such as ChatGPT, Claude, or Gemini.

• A proactive mindset and willingness to take ownership of tasks.

• Adaptable and comfortable in an environment where priorities and challenges can change.

• A team player who enjoys collaborating with different departments.

Bonus Points For

• An interest in fintech, investments, financial markets, or business operations.

• Previous experience in customer service, internships, or administrative support.

• Familiarity with CRM systems, AI tools, or customer support platforms.

What You'll Get

• Competitive local salary

• Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)

• 15 days of paid time off, plus 1 extra day each year

• Hybrid work setup (Two days a week of remote work)

• Employee Referral Bonus Program

• Get firsthand exposure to how an international fintech operates, from client and investor interactions to the teams and technology behind the business.

Ready to Get Started?

Your career doesn't have to start with knowing everything. It starts with being willing to learn.

If you're excited about technology, enjoy working with people, and want to understand how a fintech operates from the inside out, we'd love to meet you!

Apply through one of these options:

• Send your resume in English to nmaingot@axiskey.com with the subject: "Support Specialist – [Your Name]"

• Apply through our hiring platform: Trakstar

• Or apply directly via LinkedIn.