Support Specialist - Recipient Rights
- Salary
- $20.8/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Salary Range: $20.77 To $20.77 Hourly
Job Summary: The Support Specialist role is to provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team.
Essential Functions:
- Process and mail all Rights reports and documents as required.
- Establish and maintain administrative procedures, files, and records for the Recipient Rights Team.
- Perform necessary functions for Rights Team meetings and other assigned workgroups/committees.
- Perform necessary functions for Recipient Rights Advisory Committee meetings. Some of those functions include mailing out packets, arranging for transportation, taking minutes, etc.
- Answer phones and respond to general inquiries regarding departmental policies and procedures.
- Updates information as required and needed in ODIN.
- Research and processes background information for Recipient Rights violations. This consists of reporting individual violation information to potential employers.
- Process Incident Reports.
- Serve as backup to other Support Specialists and Administrative Assistants.
- Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases, and preparing PowerPoint presentations.
- Conduct research as required for Team Manager/Department Director and team members.
- Develop new and special report formats as required.
- Work with team members to collect data and prepare for accreditation audits. May result in the need to compile data and prepare reports.
- Additional duties as assigned.
Job Requirements and Qualifications
Education:
- High School Diploma or GED.
Experience Requirements:
- Minimum of four (4) years related clerical or technical support experience. Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience.
Job Specific Competencies/Skills:
- Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs.
- Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
- Demonstrated high level of oral and written communication skills.
- Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
- Demonstrated organizational skills needed to establish office procedures and maintain files and records.
- Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
Oakland Community Health Network’s Core Competencies:
- Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
- Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
- Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
- Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
- Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
Additional Information:
(Travel required, physical requirements, etc.):
- Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
- Must be available for meetings and events which may occur outside of standard office hours.
- Work performed primarily in an office environment.
- Hybrid (onsite/remote) work schedule available.
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.