Support Team Lead - New York (Hybrid)

Perella Weinberg is hiring a Support Team Lead in New York. You will join a global team supporting all offices, with a focus on our New York headquarters, the C-suite, and other U.S. offices. You will lead daily operations, handle escalations, and support bankers on live transactions, where speed and judgment matter. You will work closely with the global Support, Infrastructure, Network & Security, and Platform Engineering teams.

Key Responsibilities

Leadership

• Lead day-to-day Support operations. Set priorities and coordinate work across the global team.

• Coach and mentor team members.

• Act as the escalation point for complex issues. Work with Infrastructure, Network & Security, and Platform Engineering to resolve them.

• Serve as the liaison between Support, IT leadership, and global offices.

• Lead support projects and represent Support on technology rollouts.

• Oversee ticketing and service levels. Analyze trends to find root causes and improve service.

• Write and maintain processes and knowledge base articles. Make sure the team follows them.

Hands-on Support

• Provide white-glove Level 1 and Level 2 support worldwide.

• Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices. Support Microsoft 365 and Windows 365.

• Coordinate moves, adds, and changes. Manage and audit hardware and software inventory.

• Support conference rooms, video conferencing, and VoIP, including high-profile meetings.

• Train users and give technical guidance.

• Manage and participate in the on-call rotation, including occasional after-hours and weekend support.

Qualifications

• 8+ years in IT support, including 2+ in a lead or senior role.

• Proven ability to lead and mentor a team in a fast-paced setting.

• Experience providing white-glove support to C-suite and senior executives.

• Strong knowledge of Windows, Microsoft 365, hybrid Active Directory (on-premises and Entra ID), Intune, and Windows Autopilot.

• Experience with software deployment and patch management.

• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security.

• Working knowledge of PowerShell and a passion for automation.

• Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user view.

• Sound judgment under pressure and a root-cause mindset.

• Clear communicator at all levels, with a sense of urgency and a client-focused manner.

• Bachelor's degree preferred. Financial services experience strongly preferred.

Nice to Have

• Investment bank or advisory firm experience.

• Experience using AI tools to build workflows and automate processes.

• ITIL certification or strong familiarity with incident and problem management.

The annualized base salary for this position is $135,000 - $180,000.

Perella Weinberg is an Equal Opportunity Employer.

Learn more: https://www.pwpartners.com

About Us

Perella Weinberg is a leading global independent advisory firm, providing strategic and financial advice to a broad client base, including corporations, financial sponsors, governments, and sovereign wealth funds. The Firm offers a wide range of advisory services to clients in some of the most active industry sectors and global markets. With approximately 700 employees, Perella Weinberg currently maintains offices in New York, London, Houston, Los Angeles, San Francisco, Paris, Chicago, Munich, Palm Beach, Denver, Calgary, and Greenwich.

Perella Weinberg is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.

Notice on Recruitment Fraud - Perella Weinberg

Notice of Use of Automated Employment Decision Tool

Perella Weinberg uses an automated employment decision tool ("AEDT") to assist in evaluating certain candidates during the hiring process for select lateral roles. This includes AI-assisted resume screening and first-round interview screening for the positions where the tool is deployed.

What the tool assesses. The AEDT is used at two stages of the hiring process for select lateral roles:

• Resume screening: the tool evaluates prior employers and the relevance of that experience to the open role, the nature of work performed at prior employers as it relates to the open role, and the presence of relevant work experience, skills, and competencies stated in the job description.
• Interview screening: the tool evaluates candidate responses to standardized behavioral interview questions, assessing communication of qualifications relative to role requirements and firm-specific competencies.

Bias audit. Alex's AI Interviewer system was independently audited for bias in accordance with NYC Local Law 144 by Warden AI (Warden Technologies, Inc.), a third-party auditor with no financial or development interest in the tool. The most recent audit that was available at the time this notice was posted (audit published July 8, 2026; sample size 17,544) measured selection rates, impact ratios, and outcome consistency across sex, race/ethnicity, and intersectional (sex × race/ethnicity) categories, and found the tool's outputs within the accepted range across all measured groups. Perella Weinberg began using this tool for the roles described above on October 2, 2026. Current audit summaries, including updated audit reports completed by the vendor after this notice is posted, and related compliance documentation are maintained at the vendor's trust center: https://trust.alex.com/resources and https://trust.warden-ai.com/alex/ai-interviewer.

Data collected, source, and retention. Details on the type of data collected for this AEDT, the source of that data, and Perella Weinberg's data retention policy may be obtained by submitting a written request to humanresources@pwpartners.com.

Human role in the decision. The AEDT does not make final hiring decisions. Results are reviewed by Perella Weinberg's recruiting and hiring team as one input among others in the overall selection process.

Requesting an alternative process or accommodation. If you would like to request an alternative selection process or a reasonable accommodation under applicable law, please contact humanresources@pwpartners.com. Requests will be reviewed in accordance with Perella Weinberg's reasonable accommodation policies.

Questions. For questions about this notice or the use of automated tools in our hiring process, contact humanresources@pwpartners.com.

This notice is provided in accordance with New York City Local Law 144 of 2021 and Title 6, Chapter 5, Subchapter T of the Rules of the City of New York.