SVP, Cash Management

Hybrid • Headquarters - Marlborough, MA 01752; 26 Forest St Operations - Marlborough, MA 01752; Ayer Operations - Ayer, MA 01432; Remote - Marlborough, MA 01752

• Salary Range: $140,000.00 - $180,000.00 Salary/year
• Level: Management
• Position Type: Full Time
• Category: Management

Job Description

Title: SVP Cash Management Officer

FLSA Status: Exempt Employment Status: Headquarters / Hybrid Work Model Eligible

Department: Commercial Lending Location: Headquarters

Reports To: SVP Chief Commercial Lending Officer

Date Prepared: July 12, 2024 Human Resources Review: October 15, 2024

Date Revised: August 18, 2026

SUMMARY:

Working within the Cash Management Department the SVP Cash Management Officer provides expertise and leadership within the Cash Management Department and collaborates with Relationship Banking, Commercial Lending and retail requests for commercial clients seeking cash management products and services. Acts as front-line cash management sales, service and relationship manager for commercial clients and performs routine site visits. Effectively manages and services some of the largest commercial relationships of the bank. Responsible for the development and sale of cash management products and services as well as uncovering other business deposit product and service opportunities. Oversees the onboarding of Cash Management products and services. Analyzes the needs of existing and prospective business customers of the Bank and works with the relationship team to recommend new strategies, including the implementation of new products and services. Collaborates with the SVP Cash Management Service and Implementation Officer on projects that affect the department and the bank as a whole and acts as a resource for other team members. Oversees and manages the activities and productivity of the Client Service personnel responsible for deposit account opening and day-to-day client management. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-month on site.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability required.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• Provides management and direction of the Cash Management Sales Team cultivating a positive and professional environment while delivering exceptional customer service to both internal and external clients.
• Provides management and leadership to the Cash Management Client Service representatives by training them on best-practices with onboarding and service.
• Functions as product expert for Cash Management products and services and effectively manages top tier client relationships.
• Provides superior client service and professional assistance to internal and external customers.
• Serves as cash management sales expert to the Commercial Lending Officers/Retail Branch Management/Relationship Banking regarding the establishment of cash management products and services
• Uses discretion when determining pricing and implements those recommendations ensuring the Bank is competitive in its offerings. Maximizes commercial deposit relationships through promoting services to best meet the needs of bank customers, while assessing the potential risk and profitability of these relationships.
• Performs routine site visits and annual reviews for commercial/business customers to further the relationship.
• Develops the banks current customer base and acquires new customers. Helps solidify customer retention efforts by providing an exceptional level of customer service. Helps coordinate/manage the implementation process for cash management products and services. Recommends limits and ensures appropriate approvals for products.
• Prepares and presents proposals for Business Services to customers and prospects.
• Participate in the credit/loan and Sales meetings to anticipate new relationships which will need to be established at the Bank.
• Meets with customers on a regular basis to review services, make product recommendations, complete customer reviews.
• Ongoing cash management sales support to commercial customers. Escalation point for critical department and or customer needs.
• Helps Ensure timely and accurate delivery of services and the positive resolution of any issues.
• Ability to discuss/refer customer to other services offered by the Bank i.e. Mortgages etc.
• Performs follow up calls to Cash Management customers to ensure needs are being met and to look for other potential sales opportunities.
• Works with the SVP Cash Management Service and Implementation Officer in developing, maintaining, and monitoring internal controls and recordkeeping.
• Develops and maintains relationships with other department and organizational leaders and maintains operational alignment with core values, vision, strategy and goals.
• Collaborates with the SVP Cash Management Service and Implementation Officer on internal and external auditors and regulators with their respective engagements.
• Continually monitors industry trends. Recommends enhancements to increase banks profitability.
• Provides training and guidance to others in the department on new and existing processes.
• Attends industry seminars/trainings/networking events relative to Cash Management offerings
• Participates in before/after hours and/or weekend community/networking events as warranted.

General

• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
• Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.
• Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
• Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities.

• Adhere to all company policies, consistently demonstrating our core values and service standards.
• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
• Regular and consistent attendance is required to ensure a high standard of customer service.
• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

SUPERVISORY RESPONSIBILITIES:

In alignment with our Core Values, Lean Principles direct staff according to business needs, and established goals/objectives that are aligned with the Strategic Plan.

• Supervises assigned staff, schedule and assign work, weight competing priorities directing staff according to business needs and established goals and objectives, identify and providing training to ensure professional development of team members; provide challenging opportunities that enhance career growth recognize and reward employees for accomplishments.
• Create an inclusive work environment that encourages and rewards performance while recognizing individual needs and skills, working towards shared goals, contributing ideas, and accepting change.
• Proactively seek out coaching/training opportunities for self and for the team to help with growth and advancement within the Main Street Bank team.
• Monitor departmental procedures, making necessary changes to increase productivity and improve efficiencies – Communicating these changes to all stakeholders.

• Monitor the day-to-day operations of the department to ensure all necessary tasks are complete and accurate, providing general guidance and supervision of the team’s goal management.

• Ensures training and guidance to others in the department on new and existing processes.
• Responsible for achieving strong results, despite balancing multiple complex demands.
• Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision, policies, and guidelines.

• Monitor and ensure approval of bi-weekly timecards, review and approve time off requests for all members of the team always ensuring adequate coverage of department.
• Completes timely checkpoints providing candid, and constructive performance feedback, recommends employment decisions, coaches, counsels, disciplines, and develops staff as necessary.

LEVEL OF RESPONSIBILITY:

• Interacts independently with members of the community and along all staffing levels with complex and proprietary information.
• Work is non-routine and complex, and the role is relied upon as a subject matter expert to within the organization.
• Participates in developing and executing the strategic plan to meet the bank’s overall competitive position within the financial services industry.
• Position has an impact on the revenue of the institution.

EQUIPMENT REQUIRED:

• Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.

HYBRID/REMOTE ENVIRONMENT:

• Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
• You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls.

SKILLS REQUIRED:

• Bachelor’s degree and/or equivalent experience (typically 10+years) related banking experience with progressive leadership responsibilities preferably in a Cash Management environment.
• Extensive background in financial institution operating policies and procedures, banking regulations (state and federal)
• Project coordination/management experience
• Proficient in Microsoft 365 Office Suite products and the Internet
• Good working knowledge of Data Processing Systems required (COCC preferred)
• Project coordination/management experience
• Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.
• Means and mode to travel to any of Main Street Bank’s locations and/or customers as needed on a regular basis.

COMPETENCIES:

• Ability to identify market/business opportunities.
• Strong Business Development Skills
• Sales
• Natural leader with responsive and positive communication (written & verbal), effective relationship management techniques and interpersonal skills, ethics, and cultural awareness to build strong relationships with direct reports and cross-functional teams throughout the organization.
• Critical thinker who can digest complex problems, articulate risk s and mitigating factors, navigate situations involving the need for trade-offs, and recommend solutions which meet the needs of all stakeholders.
• Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
  • Ability to interact on a professional level with high level executives and high net worth individuals

LANGUAGE/COGNITIVE SKILLS:

The work skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The person in this position frequently communicates with all departments, about banking products and services, vendors, and the Board of Directors and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:

Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees.

• Define problems, collect data, establish facts, and draw valid conclusions.
• Read, analyze, and interpret a variety of documents such as financial reports and Bank policies and procedures.

WORKING CONDITIONS AND PHYSICAL EFFORT:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to:

Physical Demands/Efforts

• Occasionally lift and/or move up to 25 pounds, (i.e., files, scanners)
• Regularly required to remain in a stationary position, 30% of the time.
• Occasionally required to stoop and bend.

Mental & Visual Demands

• Regularly operate a computer for extended periods of time
• Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).

Work Environment and Hazards

• Regularly move throughout the inside the Bank to access resources and individuals.
• Daily local travel for bank purposes and/or on behalf of the bank (i.e., Customer/Business Calls).
• The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
• When in the office the noise level is moderate.

AMERICANS WITH DISABILITIES ACT

Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Applicant Notice

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.