SVP, Commercialization

Role responsibilities:

Commercial Strategy and Growth Portfolio

• Translate enterprise priorities into a commercialization roadmap with clear owners, investment requirements, and financial outcomes; prioritize segments, corridors, and distribution opportunities.
• Build business cases with Finance covering pricing, unit economics, returns, and scale-or-stop criteria, starting with Stablecoin. Simplify planning and investment decision processes so approved opportunities reach launch faster.

Go-to-Market Execution and Adoption

• Lead cross-functional launch plans and readiness standards covering operations, agent and partner enablement, risk, and regulatory approvals.
• Use pilots and customer feedback to validate demand and build repeatable regional deployment models. Reengineer launch and onboarding processes to remove handoffs and shorten time from pilot to scale.

Commercial Performance and Governance

• Establish shared scorecards with Finance (revenue, margin, adoption, retention, ROI) and lead reviews that drive decisions to scale, reposition, or discontinue; escalate trade-offs to the EVP of Strategy.
• Embed compliance, customer protection, privacy, fraud prevention, and resilience into plans without bypassing independent approval authorities.

Global Process Transformation

• Enterprise approach: Lead end-to-end process reengineering for priority focus areas, partnering with Compliance, Operations, Technology, Finance, and regional leaders, clarifying global ownership, reducing handoffs, and embedding automation and AI.
• Fraud and Rules Engine: Modernize fraud detection with real-time risk rules, fewer false positives, and feedback loops from operations and fraud claims; launch new offerings with fraud controls designed in.
• KYC: Streamline risk-based onboarding, enhanced due diligence, and reinstatement through digital workflows and consistent global standards that allow for local regulatory variation.
• KYA: Redesign agent onboarding, certification, and recertification around a single source of truth and automation to speed onboarding and reduce returned packages and inactive agents.
• Settlement: With Finance and Treasury, simplify and automate settlement, reconciliation, funding, and collections for real-time visibility and scale, starting with Stablecoin.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.