SVP, North America Customer Growth

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a SVP, North America Customer Growth at Coupa: Lead our North American customer growth sales organization, overseeing both renewals and upsell across our existing customer base. Responsible for retaining and growing recurring revenue, building deep customer relationships, and driving value realization through strong cross-functional collaboration. Lead the strategy and execution for all install base revenue, including renewals, cross-sell, and upsell across North American accounts. Develop a scalable, customer-centric go-to-market plan that aligns with customer lifecycle stages, value realization, and product adoption. Hire, develop, and lead a team of regional sales leaders, account managers, and growth sellers, with clear performance metrics and goals. Collaborate closely with Customer Success, Product, Marketing, and RevOps to drive retention, expansion, and net revenue growth. Own forecast accuracy, pipeline health, and overall revenue performance for the install base segment in North America. Actively engage with strategic customers and prospects to influence outcomes, deepen relationships, and identify new growth opportunities. 15+ years of enterprise software/SaaS sales experience, with 7+ years leading account management or customer growth teams Demonstrated success driving upsell/renewal performance across a large and complex install base Proven ability to build and scale high-performing sales organizations in fast-growth or transformation-stage companies Expertise in account planning, value-based selling, and expansion strategies Exceptional leadership, coaching, and team development skills Strong executive presence and customer engagement experience at the C-suite level Data- and process-driven approach to forecasting, performance management, and GTM design Experience with Salesforce and modern sales tech stack Bachelor’s degree required; MBA or equivalent a plus Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.