SVP/VP Professional Services

Overview

Our Culture and ImpactCvent is a leading meetings, events, and hospitality technology provider with 6,000+ employees and approximately 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special eventvenues, and destinations. Our technology brings millions of people together at events around the world, transforming the meetings, events, and hospitality industries through innovation.AI at Cvent: Leading the FutureAt Cvent, AI is becoming a core part of how we work, innovate, and deliver value. We seek leaders who can combine human expertise, technology, data, and AI to transform how work gets done and how customers achieve success.

Cvent is seeking a Senior Vice President/Vice President, Professional Services to lead a global Professional Services organization of more than 850 employees. This executive will lead the transformation and growth of Cvent's Professional Services organization, driving customer outcomes, operational excellence, AI-enabled innovation, and financial performance at scale.The successful candidate will bring a proven track record of modernizing service organizations, leveraging data and technology to improve delivery quality, productivity, profitability, and customer value realization.

In This Role, You Will:

• Define and lead the strategic direction for Cvent's Professional Services organization,including Implementation, Project Management, and related delivery functions.
• Build and optimize a scalable Professional Services operating model that improves customeroutcomes, delivery quality, organizational productivity, operational efficiency, andprofitability.
• Lead large-scale transformation initiatives that modernize service delivery, redesignoperating models, and improve scalability, predictability, and business performance.
• Define and execute the Professional Services AI and automation strategy, leveragingemerging technologies to improve delivery quality, consultant productivity, customeroutcomes, operational efficiency, and service scalability.
• Establish and leverage executive-level performance metrics across customer outcomes,delivery quality, productivity, utilization, margin performance, and employee engagementto drive data-based decision-making and continuous improvement.
• Partner closely with Product, Engineering, Data, Operations, Customer Success, Support,Sales, and Finance leaders to align services strategy with company priorities and customerneeds.
• Build and develop a high-performing leadership team while fostering a culture ofaccountability, innovation, customer-centricity, and continuous improvement.
• Serve as an executive sponsor for strategic customers and high-profile initiatives whileensuring the organization has the structure, talent, processes, and tools required to supportfuture growth.

Here's What You Need:

• 15+ years of progressive leadership experience, including executive responsibility for large-scale global Professional Services, implementation, consulting, project management, orother customer-facing delivery organizations.
• Proven track record leading large-scale transformation initiatives in complex, high-growthenvironments, including operating model redesign, process optimization, organizationalchange management, and business performance improvement.
• Strong analytical and technology leadership capabilities, with demonstrated successleveraging data, AI, automation, and digital technologies to improve customer outcomes,organizational productivity, scalability, and business performance.
• Experience leading large-scale global service organizations through operating modeltransformation, leveraging partnerships across Product, Engineering, Data, Operations, andFinance to drive AI adoption, automation, scalability, and measurable business results.
• Strong commercial and financial acumen, with demonstrated accountability forProfessional Services financial performance and a proven track record of improvingprofitability, margins, productivity, utilization, forecasting accuracy, delivery efficiency, andcustomer outcomes.
• Demonstrated ability to lead through senior leaders and build highly engaged, high-performing organizations.
• Strong executive presence with the ability to influence C-suite stakeholders, board-levelaudiences, and strategic customers.
• Bachelor’s Degree required; MBA or other advanced degree preferred

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