SW Support & Operations Engineer

We are Printec Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years. From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance. Did you know that Printec is behind your daily transactions? Watch the video to discover some of our business solutions. Responsibilities Provide operational support and maintenance for large-scale software applications and projects Support training efforts and onboarding for new users by providing guidance and documentation Maintain detailed records of support cases, including actions taken and outcomes, using appropriate ticketing or issue tracking systems Collaborate with cross-functional teams to resolve issues, perform analysis, and deliver high-quality solutions Exhibit strong analytical and troubleshooting skills to address technical challenges effectively University degree in Computer Science or Information Technology (MSc in Computer Science is a plus) Experience in SQL & relational databases, with emphasis on MS SQL Server 2012 or higher Very good understanding and experience in Application Servers (IIS) and Windows server environments Familiarity with web apps, mainly in Angular as front-end and .NET Core as backend Familiarity with integration / functional / UI Automation testing is a plus Strong analytical and problem-solving skills, with a proactive and team-oriented mindset Ability to work on multiple projects simultaneously and adapt to dynamic business requirements Excellent command of Greek & English language 💸 Competitive remuneration , including ticket restaurant card ☀️Early Summer Fridays 👩‍⚕️ Group private health & life insurance programme 🧠 Mental health support , including one-on-one sessions 🤝 A buddy to support you during your onboarding 📈 Personalised development plan and opportunities to participate in internal or external trainings 👥 Employee referral bonus so you can bring your friends to work ☕ Office perks like coffee and fruits corner 🎁 Marriage and childbirth gifts 🎓 Summer internships for employees’ kids aged 18-25 years old 🌍 ESG and volunteering group activities ✅ Certified work environment by SHARE Equality Label® As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region. Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.