Swedish & English Speaker - Customer Care Professional

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Join our fantastic team for Swedish Merchant team. Based in Hybrid environment 40 hours per week between Monday to Friday.

• Your role is to provide excellent levels of service to American Express’ Swedish speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
• As a fluent Swedish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
• Own issues to the point of resolution
• Offer Merchant customers unique solutions
• Managing a workflow in line with departmental and individual goals and to departmental quality standards

We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills

• Fluent Language for Swedish, written and spoken & English is also required.

• Passionate about providing excellent customer service

• Computer literate to an intermediate level

• Organised, diligent, with attentive listening skills.

• Fast paced environment of variety of day-to-day workloads.

• We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks

• A problem-solving mindset.

• You will have previous Customer Service experience, either face to face or over the phone

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.