System Engineering Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

• Administer, monitor and maintain cloud infrastructure and associated resources, ensuring service availability, performance, security and scalability.
• Coordinate and oversee the deployment of new microservices releases across testing and production environments.
• Follow established release processes to minimise operational risk and maintain service availability during production changes.
• Collaborate with Development and DevOps teams to investigate, diagnose and resolve infrastructure and application incidents.
• Continuously monitor and analyse application infrastructure to identify and address operational issues.
• Develop and maintain the integration infrastructure supporting existing and future applications.
• Support the evolution and expansion of the wider application ecosystem.
• Administer and support applications and infrastructure that are critical to business processes.
• Ensure agreed customer KPIs and SLAs are met for applications and infrastructure under management.
• Maintain application availability and reliability at a minimum target of 99.9%.
• Deliver agreed operational activities, projects and requests according to established priorities and deadlines.
• Support successful releases and production changes while minimising disruption to service continuity.
• Maintain accurate and up-to-date technical documentation in line with organisational processes and standards.
• Participate, where required, in planned or unplanned interventions outside standard working hours, including on-call activities and support for critical production incidents.

Who you are

• You have completed higher education in an IT-related field and have at least two years of IT experience.
• You have at least two years of experience designing, implementing and administering on-premises and/or public cloud infrastructure.
• You have practical experience with AWS environments and cloud infrastructure administration.
• You have experience with containerisation and orchestration platforms, security services, monitoring, automation and configuration management.
• You are familiar with scripting languages such as Bash, Python and PowerShell, using them to automate infrastructure administration and operational processes.
• You have practical knowledge of CI/CD concepts and tools such as Git, GitLab, GitHub, Jenkins, FluxCD and ArgoCD.
• You have experience with modern monitoring and observability tools such as Instana, Prometheus, Grafana and Datadog.
• You have experience administering, operating and hosting web applications and their associated services.
• You understand and can apply DevOps principles in public cloud environments.
• You have experience supporting business-critical applications and infrastructure.
• You understand the application and implementation of ITIL, SOX and IT security policies and procedures.
• You have practical knowledge of Agile methodologies, including Scrum and Kanban.
• You are comfortable working in a dynamic operational environment, managing several priorities while responding effectively to incidents and service requirements.
• You are able to participate in planned or unplanned activities outside standard working hours and in on-call support where required.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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• LinkedIn: https://www.linkedin.com/company/vois/
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