System Financial Aid Coordinator

Position Title: Financial Aid Coordinator

Position Status: Non-Exempt

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: System Technical Financial Aid Manager

Location: In-Office, Hybrid: Orchard Park, NY

Position Description

Summary:

The System Office is seeking a Financial Aid Coordinator to provide expert support across all campus locations, focusing on financial aid processing. In addition, this role will review attendance information and work directly with the Academic Department to confirm accuracy. This role is part of the System Office Financial Aid Department and reports directly to the System Technical Financial Aid Manager.

Essential Duties and Responsibilities:

1. Review daily receipts of Direct Loan and Pell origination and disbursement records and resolve any errors.
2. Monthly receipt and Banner import of Federal Direct Loan statement files from COD.
3. Review all paper checks related to student credit balances to ensure compliance with relevant regulations, including all student accounts with credit balances exceeding $3,000.
4. Review attendance reporting for accuracy; working with campus associates when necessary.
5. Assist the System Technical Financial Aid Manager, and System Office Financial Aid team, with other duties as assigned.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

College Competencies:

• Accountability—Takes ownership
• Brand Ambassadorship—Understands our brand and messages it to the students
• Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
• Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
• Delivering Program and College Services—Consistently provides appropriate information and guidance to stakeholders so that appropriate choices and decisions are made.
• Manages/Organizes Priorities -- Takes initiative and utilizes resources to ensure priorities are met in a timely manner and corrects problems as they arise.
• Outcomes Oriented – Makes efficient use of time and resources to achieve successful outcomes.
• Accuracy and Timeliness—Shows careful attention to detail and uses processes to check and readjust for accuracy.
• Communication—Describes thoughts clearly, explains perspectives on issues, and identifies expectations.

Key Competencies and Skills:

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience

Qualifications:

• Degree: Bachelor’s degree
• Experience: 0 - 3 years financial aid experience
• Computer Skills: Proficient
• Phone Skills: Excellent
• Cannot be in default on any Title IV loans

Preferred qualifications:

• Degree: Bachelor’s Degree
• Experience: 1-2 years financial aid experience
• SIS: Ellucian Banner

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately.

Background Check or Licensing Requirements:

This position requires a background check.

Salary Information:

The annual salary range for this role is $53,000 - $63,000 ($25.48 - $30.29 per hour)

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.