System Support Analyst

WHY JOIN THE AMES COMPANIES We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more. WHO WE ARE The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here. Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about our business lines, visit our website: https://www.homebyames.com/en-us/. WHERE YOU WILL WORK You will be working at out Carlisle, Pennsylvania facility. WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents. RESPONSIBILITIES Analyze and evaluate reported issues, end user application requirements to determine optimum resolution Analyze end user application requirements and assign appropriate systems Manage and support all company software and their environments Manage and support all company hardware including communication devices Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system Analyze the training needs of the end user, then provides proper training material Complete tickets and projects within the required SLA or target date REQUIREMENTS Associate's Degree 2 years of experience Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful Must have experience in Meraki switches, cameras, and access points Must be detail oriented and able to multitask while being courteous and professional to our internal customers Must be able to communicate clearly and coach as needed Must be able to work a flexible work schedule and be available after normal work hours ENVIRONMENTAL/PHYSICAL REQUIREMENTS Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position is located primarily in an office environment. At times the associate is required to sit for long periods of time. While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds. WORK AUTHORIZATION The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.