System Support Specialist

At Inventiv, we are passionate about financial technology in Turkey. Our vision is to provide technology services in the most innovative, fastest and secure way with high-quality software techniques across the globe.

Today, with over 20 years of experience, we help businesses who desire to create their own payment ecosystem, loyalty, and digital wallets. We bring those values seamlessly so they can focus on what they do best. And through our partnerships with providers such as Multinet | Up, Up Group, and GastroClub, more and more businesses are benefit from our unique global financial products and cybersecurity services every day.

This role will primarily be an outbound position to;

As a System Support Specialist, you will:

• Ensure the daily operation of IT infrastructure and monitor network performance,
• Provide fast and effective solutions to user technical issues,
• Identify and resolve software and hardware issues,
• Manage backup and data recovery processes,
• Ensure compliance with IT security policies and take precautions against security threats,
• Prepare procedural and process documentation related to assigned responsibilities,
• Provide training and create documentation for users regarding IT systems and applications,
• Track and apply software and hardware updates,
• Manage the operation and administration of all Windows servers within the organization, ensuring regular installation and updates of operating systems,
• Monitor system stability and ensure preventive maintenance to avoid disruptions,
• Oversee the proper functioning of security devices (firewalls, antivirus/antispam gateways, antivirus servers, etc.), review system activities, analyze logs, and perform updates,
• Set up, update, and manage the Active Directory and file server structures,
• Manage the Exchange system and implement email policies on the server,
• Monitor and ensure the continuity of uninterrupted services such as UPS and the Internet,
• Follow technological advancements and plan the development of the system architecture.

Requirements

• Graduated from Computer Engineering, Information Technologies, or Computer Programming departments,
• At least 5 years of experience in the relevant field,
• Knowledge and experience in Microsoft Windows Client (Win10/11) management and troubleshooting,
• Familiarity with Microsoft Windows Server family operating systems,
• Knowledge of Active Directory services and end-user operations (joining or removing devices from the domain, etc.),
• Proficient in Windows Server 2016, Windows Server 2019, and Windows Server 2022, as well as File Server, DNS, DHCP, IIS, Active Directory, and clustering services on these servers; preferably certified,
• Knowledgeable about Microsoft Office 365 support (Exchange Online) and its applications (Microsoft Outlook, Excel, Word, OneDrive),
• Basic knowledge of networking (LAN, WAN, VPN, TCP/IP) and network devices (Access Points, Switches),
• Experience working with ticket-based service management programs,
• Ability to track and report IT inventory,
• Hands-on experience with laptops, desktops, printers, network devices, and peripherals,
• High sense of responsibility and strong follow-up skills,
• Analytical thinker, problem-solving oriented, and eager to learn,
• Strong time management skills and adaptability to flexible working hours,
• Team-oriented and strong communication skills,
• Completed military service (for male candidates),
• Detail and result-oriented with strong reporting skills,
• Capable of analyzing existing systems and proposing solutions for architectural improvements,
• Preferably has technical English proficiency,
• No travel restrictions, holds a valid driver’s license, and is an active driver.

Life at inventiv:

🚀 Always Learning: You’ll have free access to E-learning platforms to explore any topic you’re curious about or join Agile Development trainings & events regularly.

📈 Career Growth: We support your growth from within! You’ll have the chance to explore internal career paths and take on rotation opportunities to gain new skills and experiences.

🎉 We Celebrate You: Enjoy special days off for your birthday, child's school report day, and Women's Day.

🕒 Working Model: Enjoy our flexible working hours and remote working model that let you work wherever you feel most productive.

💡 Events & Innovation: Spark your creativity with Ideathons, Hackathons, and Tech Talks designed for self-improvement.

🎊 Social Breaks & Team Joy: Connect and recharge with fun happy hours and social activities that build team spirit.

🎁 Brilliant Benefits: We make life easier with a Home Support Package for remote work, commute coverage, and MultiFlex bonuses for life's big moments like religious holidays, New Year's, anniversaries, weddings, and new babies. Plus, comprehensive Private Health Insurance for your peace of mind.

🤝 Talent Referrals: Your Network, Your Reward!: Know someone brilliant? Our Employee Referral Program rewards you with a MultiFlex bonus if your recommended candidate joins our team!

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