Systems Administrator I

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The Hosted Voice System Administrator supports the configuration, provisioning, and day-to-day administration of our cloud-based voice and unified communications platform, handling account setup, system testing, troubleshooting, and end-user support. Reporting to the Manager, VoIP Services, this role brings strong VoIP and telephony administration skills to our cloud-based voice deployments, working closely with engineering, NOC, and field services teams to keep our hosted voice services running reliably for customers. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise for our hosted voice customers.

What the Role Involves

• Providing Tier 1 and Tier 2 support for end-user IT service requests via phone, in person, remote desktop tools, and ticketing systems
• Assisting with the administration and maintenance of Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy
• Supporting and maintaining virtualization platforms, including Hyper-V and VMware, and assisting with server provisioning, patching, and performance tuning
• Monitoring, maintaining, and troubleshooting local and wide area network infrastructure (LAN/WAN), including Cisco and Ubiquiti switches, routers, and firewalls
• Assisting with the administration of Microsoft 365, Azure AD, Intune, SharePoint, and Exchange Online
• Supporting the deployment, imaging, configuration, and troubleshooting of Windows and macOS desktops, laptops, printers, and mobile devices
• Performing routine maintenance and updates on IT systems, ensuring uptime, security, and performance
• Participating in IT security operations, including endpoint protection, patch management, vulnerability assessments, and access control
• Supporting asset lifecycle management, including procurement, imaging, deployment, inventory tracking, and decommissioning
• Researching hardware and software solutions and assisting with procurement and vendor quote analysis
• Maintaining documentation related to infrastructure, system configurations, procedures, and troubleshooting guides
• Assisting IT leadership with planning and implementing projects, capacity planning, and contributing to the annual IT budgeting process
• Collaborating with internal departments and external vendors on IT-related initiatives
• Contributing to various projects with minimal supervision, including aiding other departments and team members, as directed

What We're Looking For

• A vital interest in contributing to the success of the department's and company's goals and strategic vision
• Competency and experience in Microsoft Office
• Ability to quickly learn proprietary software and work with cloud-based technology
• Eagerness to adapt existing processes to new, improved systems
• Excellent organizational skills, time management, initiative, attention to detail, accuracy, follow-through, and problem-solving skills
• Well-developed decision-making, analytical, and critical thinking skills, with the ability to effectively plan strategically to determine company, department, or unit objectives
• Exceptional customer service and communication skills, with the ability to communicate both verbally and in writing to explain complex situations in simple terms
• Ability to multi-task and accomplish tasks in a fast-paced environment with minimal supervision, prioritizing and managing multiple projects with shifting deadlines and tight SLAs in an accurate and organized fashion
• Ability to represent the company in a professional manner at all times
• A proactive attitude within the team through mentoring and knowledge sharing
• A confident team player who is highly collaborative and flexible, with the ability to effectively work cross-functionally with team members at all levels within the organization, and a vital interest in contributing to the success of the company's goals and strategic vision
• In-depth knowledge of Microsoft operating systems, Active Directory, and Group Policy management
• Proficiency with Microsoft Office, Windows 10/11, Microsoft 365, Active Directory, Group Policy, and PowerShell scripting
• Knowledge of Azure AD, Intune, Microsoft System Center Configuration Manager (SCCM), and cloud-based technologies
• Experience with virtualization technologies (Hyper-V, VMware) and managing clustered environments
• Familiarity with Ubuntu/Linux systems and command-line tools
• Working knowledge of networking concepts: TCP/IP, VLANs, VPNs, QoS, NAT, and port forwarding
• Experience with firewall administration, switch configuration, and wireless network troubleshooting
• Knowledge of endpoint management, system imaging, and deployment tools (e.g., MDT, Clonezilla)
• Experience using ticketing systems and IT asset management platforms (e.g., Lansweeper)
• Minimum of 2 years of hands-on experience in LAN/WAN support, desktop support, and Windows Server administration
• Minimum of 2 years of experience supporting IT security solutions, including antivirus, firewalls, and identity management
• Valid Driver's License with a satisfactory driving record

Nice to Have

• Cisco-specific firewall administration experience
• Ubiquiti-specific switch configuration experience
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• Industry certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft MCP/MCSA/MCSE
• CompTIA A+ certification
• Experience with Veeam or similar backup/disaster recovery solutions
• PowerShell/scripting portfolio or GitHub examples
• Bilingual in English and Spanish

Working Conditions

• Hybrid work schedule with in-office and at-home workdays, including participation in after-hours support, system maintenance windows, and on-call rotation as required; schedule may vary depending on business needs
• Indoor office working environment with prolonged sitting
• Occasional travel between offices or sites to support desktop or hardware needs, including driving a vehicle in a safe and responsible manner

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits — Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.

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