Systems Administrator I

Reporting to the Associate Director of Admission Systems, this role is responsible for supporting the overall design, administration, maintenance, and support of the Technolutions Slate CRM platform. This position supports the Undergraduate Admission Slate instance and provides backup support to the Graduate Slate instances.

The position will work collaboratively to support the Enrollment Management leadership team to provide overall management of the Slate CRM functionality to include applications, document management, inquiry and prospect data uploads, communication support, event management, user training, account permissions and access, as well as system integrations. This position works collaboratively to develop queries and reports to meet the data needs of the division.

This role directly supports the marketing and communications team through creation and monitoring targeted drip campaigns, creating, publishing and responding to social media posts, maintaining the social media calendar, and tracking campaign performance metrics and analytics.

• Excellent verbal and written communication skills.
• The ability to understand, interpret, and analyze data and the business process needs of integrated functions in a complex administrative business system.
• The ability to translate data and business process needs between end users and programmers.
• Competency in the use of query tools and application software.
• Effective supervisory skills.
• Customer service skills.
• The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.

Required Education and Experience:

• Bachelor’s Degree
• 3 years of experience working with a customer relationship management (CRM) tool

Preferred Qualifications:

• 4 years of experience with Slate application management system/CRM and Banner.
• 4 years of experience in higher education, preferably in admissions or records management.
• Master’s Degree