Systems Administrator (Mac & Windows)

Job Description This is a remote position. Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. We are looking for a Systems Administrator experienced in both macOS and Windows environments to manage, maintain, and secure our internal IT infrastructure. You’ll ensure seamless operation of endpoints, servers, and network systems, providing reliable support to a distributed team of technical and non-technical users. Requirements Administer and support macOS and Windows systems , ensuring optimal performance and uptime. Manage user accounts, access control, and permissions in Active Directory, Azure AD, and/or Google Workspace. Oversee device deployment, configuration, and patch management using tools such as Intune, Jamf, or Kandji. Implement and maintain security policies, including encryption, MFA, and endpoint protection. Monitor and troubleshoot network performance, VPN connectivity, and hardware/software issues. Support cloud infrastructure (e.g., Microsoft 365, AWS, or Google Cloud) as part of day-to-day operations. Maintain backup and disaster recovery processes. Create and update IT documentation, procedures, and asset inventory. Collaborate with engineering and security teams to enforce best practices and improve system reliability. Provide Tier 2/3 technical support to internal users and coordinate escalations when needed. Required Qualifications 4+ years of experience as a Systems Administrator, IT Specialist, or similar role. Strong knowledge of macOS and Windows operating systems and ecosystems. Experience with device management tools (e.g., Jamf, Intune, Kandji). Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP). Familiarity with scripting or automation (Bash, PowerShell, Python). Experience with identity and access management (Active Directory, Azure AD, Okta, etc.). Hands-on experience with endpoint security, patching, and compliance. Excellent troubleshooting and communication skills. Nice to Have Experience with Linux servers or hybrid environments. Knowledge of cloud platforms (AWS, GCP, or Azure). Background in Zero Trust architecture or MDM policy design. Benefits Competitive salary in USD or local currency. Fully remote. Professional development and certification opportunities.