Systems and Infrastructure Engineer

Description

POSITION SUMMARY:

The Systems & Infrastructure Engineer designs, implements, migrates, and transforms customer technology environments across Microsoft, cloud, virtualization, servers, networking, security, and data protection. This is a Professional Services engineering role focused on project delivery and technical execution, from discovery and assessment through solution design, implementation, testing, documentation, and project completion.

The Systems & Infrastructure Engineer works directly with customers, project managers, architects, engineers, and technology vendors to translate business and technical requirements into secure, reliable, and scalable solutions. The role requires strong technical problem-solving skills, the ability to independently execute complex implementations, and the ability to communicate technical concepts, risks, dependencies, and recommendations clearly to both technical and non-technical stakeholders.

The engineer will lead and participate in infrastructure assessments, migrations, upgrades, integrations, and new technology deployments across single-site and multi-site environments. Upon completion, the engineer ensures solutions are fully documented, validated, and transitioned to the appropriate customer or operational team.

This position reports to the Managing Consultant or designated Service Delivery leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING

INFRASTRUCTURE ENGINEERING

• Design, implement, and migrate customer infrastructure across servers, Microsoft, cloud, virtualization, networking, security, and data protection.
• Conduct infrastructure discovery and assessments to identify dependencies, configuration requirements, technical risks, and opportunities for improvement.
• Design and implement Microsoft technologies including Windows Server, Active Directory, Group Policy, Microsoft 365, Exchange, Entra ID, and related identity services.
• Design and implement Microsoft Azure and hybrid environments, including compute, storage, networking, identity, backup, monitoring, and migration services.
• Implement VMware and Hyper-V environments, including hosts, virtual machines, storage, resource allocation, high availability, and workload migrations.
• Configure and troubleshoot networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless, VPNs, and firewalls.
• Implement security controls across identity, endpoints, servers, networks, cloud, and applications, including MFA, least privilege, endpoint protection, and secure configuration.
• Design and implement backup, recovery, and disaster recovery solutions using platforms such as Veeam and Cohesity
• Troubleshoot complex technical issues encountered during implementations and migrations and perform root-cause analysis.
• Validate implementations against defined technical requirements and project outcomes.

PROFESSIONAL SERVICES & PROJECT DELIVERY

• Participate in customer discovery, technical assessments, solution design, and project planning.
• Translate customer requirements into practical, secure, scalable, and supportable technical solutions.
• Execute installations, migrations, upgrades, integrations, and infrastructure transformations in accordance with project scope.
• Work with Project Managers to identify technical dependencies, risks, resource requirements, and implementation timelines.
• Coordinate technical activities with customers, architects, engineers, vendors, and third-party providers.
• Communicate technical findings, project status, risks, dependencies, and recommendations clearly and proactively.
• Execute implementation, testing, validation, and change activities during scheduled project windows.
• Provide knowledge transfer and complete technical documentation for customer and operational handoff.
• Contribute to engineering standards, reference architectures, reusable solutions, and delivery methodologies.

Other duties as assigned

Requirements

MINIMUM EDUCATION AND EXPERIENCE:

• 3–5 years of experience in Professional Services, consulting, systems integration, or project-based engineering.
• Strong experience with Microsoft technologies, including Windows Server, Active Directory, Microsoft 365, and Entra ID.
• Hands-on experience with Azure and/or hybrid infrastructure.
• Experience with VMware and/or Hyper-V.
• Working knowledge of enterprise networking, including TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless, VPNs, and firewalls.
• Experience with backup, recovery, and disaster recovery technologies.
• Strong troubleshooting, problem-solving, and root-cause analysis skills.
• Developing technical designs, implementation plans, testing procedures, rollback plans, and as-built documentation.
• Ability to independently execute technical implementations and manage multiple project priorities.
• Strong customer-facing communication and collaboration skills.

PREFERRED EDUCATION AND EXPERIENCE:

• Delivering infrastructure projects within a consulting, systems integration, or Professional Services organization.
• Conduct infrastructure assessments and developing technical recommendations.
• Ability to perform Azure migrations and hybrid infrastructure.
• Deploy and implement Veeam, Cohesity or comparable enterprise backup platforms.
• Understanding of switches, firewalls, and wireless
• Microsoft Entra ID, automation, or other modern infrastructure technologies.
• Relevant Microsoft, Azure, VMware, Cisco, CompTIA, or Veeam certifications.

OTHER SKILLS AND ABILITIES:

• Applies structured troubleshooting, root-cause analysis, and sound technical judgment across interconnected application, server, cloud, virtualization, network, and security systems.
• Communicates clearly and professionally, translates technical concepts for varied audiences, and produces accurate documentation suitable for customers and support teams.
• Works effectively with customers, engineers, service desk personnel, project managers, vendors, and application owners in remote, office, data center, and client-site settings.
• Demonstrates ownership, professionalism, attention to detail, continuous learning, and disciplined adherence to security, change management, documentation, and service delivery standards.

TRAVEL: This role may be performed remotely or in a hybrid capacity based on business needs. Travel to customer offices, data centers, and other project locations may be required for discovery, installation, migration, maintenance, troubleshooting, cutover, or recovery activities. Travel expectations will vary by assignment and customer location.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer, communicate verbally and in writing, participate in virtual and in-person meetings, and remain stationary for extended periods. The employee may also perform hands-on work in office, server-room, and data-center environments.

The employee may occasionally be required to stand, walk, reach, bend, work near equipment racks and cabling, and lift or move equipment or materials up to 50 pounds. Specific vision abilities required by this job involve normal vision for computer-based work, equipment identification, cabling, and technical documentation review.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment may be remote, office-based, client-site based, or within server rooms and data centers depending on operational and project requirements. The employee may occasionally work during evenings or weekends for planned maintenance or urgent service restoration. The noise level is generally quiet to moderate and may be higher near infrastructure equipment.