Systems - Application Analyst II

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need…

This position is for an analyst that supports our Custom Development team who is responsible for analysis and development of our financial institutions' custom requests. The ideal candidate will perform complex functions to design solutions in either the iBanking or INSIGHT platform, assists in testing, implementation, training, and support of those solutions. This role is perfect for someone who likes back office work balanced with customer facing interaction.

What’s in it for you....

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

• Health Insurance: Employees and their eligible dependents – including spouses, domestic partners, and children – are eligible for coverage from the first day of the month following hire, including medical, dental, and vision insurance, as well as ancillary benefits. COCC also contributes to employees’ health savings accounts (HSA).
• Retirement: COCC matches 100% for the first 3% and 50% for the next 2% that employees contribute to their 401(k). Additionally, COCC may make a discretionary annual contribution to the plan based upon the profitability of the company.
• Paid Time Off: COCC offers a generous PTO policy, including quarterly wellness days, paid holidays, and a birthday day off.
• Hybrid Schedule: Enjoy the flexibility of a hybrid work schedule designed to support work-life balance and personal well-being
• Training & Development: COCC offers robust employee development programs aligned with career pathing objectives, including cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets, as well as a tuition reimbursement program to support continued education.
• Recognition Programs: Be recognized and celebrated through employee appreciation and peer recognition programs.
• On-site Fitness Centers: Stay active and energized with convenient on-site fitness centers available to employees.
• Fuel Up: Monthly company-sponsored lunches discounted catered meals, and convenient on-site snacks.
• Additional Benefits: COCC offers employees a Lifestyle Spending Account (LSA) to support employees’ unique needs, as well as company-paid life insurance, wellness initiatives, and access to financial planning guidance from certified professionals.

To learn more about our comprehensive benefit programs, please visit: https://www.cocc.com/careers/employment-benefits/

What you’ll do…

• Analyze, design, and enhance COCC products through structured analysis and testing

• Support implementation efforts including training and post deployment support

• Participate in cross functional design discussions and planning sessions

• Investigate and resolve system issues through detailed research and testing

• Document business requirements, user stories, and acceptance criteria

• Produce functional specifications and supporting documentation

• Develop and execute comprehensive testing strategies

• Track and manage defects through resolution

• Partner with stakeholders to align business needs with technical solutions

• Facilitate communication between customers and development teams

• Perform solution design, process mapping, and modeling activities

• Conduct gap analysis and risk assessments to improve outcomes

• Deliver end user support and contribute to continuous improvement

What you'll bring...

• 3 plus years of experience as an Analyst or software development analyst

• Bachelor’s degree or equivalent experience

• Banking or financial services experience preferred

• Familiarity with Agile frameworks such as Scrum or Kanban

• Professional certifications such as Business Analyst or Project Manager preferred

• Strong written and verbal communication skills across all levels

• Excellent organizational and time management abilities

• Ability to work independently and within cross functional teams

• Proficiency in SQL and understanding of database structures

• Knowledge of relational and normalized database design

• Experience with APIs or single sign on design preferred

• Familiarity with Jira and Agile toolsets preferred

• Experience with Microsoft Visio and diagramming tools

• Experience across the Software Development Lifecycle

• Exposure to wireframing tools such as Axure or Figma

• Ability to interpret complex data and provide actionable recommendations

• Experience managing multiple priorities and projects

• Background in UI design, modeling, and process improvement

• Ability to maintain confidentiality with sensitive product and customer data

The salary range for this job is $70600 - $88200 annually. This is a hybrid position in Southington, CT

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you.