Systems Engineer

It’s an exciting time to be at Hanscom Federal Credit Union!

As a member of our Infrastructure Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Location: Littleton

This position follows a hybrid schedule of three days in-office and two days remote per week.

What we offer

$76,443.23/annual to $95,554.03/annual

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Systems Engineer

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

• Implement, support, and manage Microsoft Cloud solutions and environments, including Azure, Entra ID, MAM/MAM, Compliance, Infrastructure, and Security.
• Patch and harden operating systems and third-party applications on endpoints. Manage endpoint security through antivirus, encryption, monitoring, alerting, and location services.
• Support and manage storage arrays, iSCSI connectivity, storage replication, and LUN provisioning.
• Support and manage Nutanix, SANs, Veeam, and storage appliances.
• Supports, implements, and manages the virtual server infrastructure, including hardware and software.
• Supports, implements, and manages site recovery planning, orchestration, and cross‑platform replication (Nutanix, SANs, Veeam, EMC DataDomain).
• Participate in disaster recovery planning, testing, documentation creation, process maintenance and modification, capacity planning, RPO and RTO planning, and vendor management. Participate in an on-call rotation approximately six times per year.
• Support and manage telecom infrastructure, phone systems, media gateways, FXO equipment, DID blocks, PRI connections, and vendor connectivity equipment.
• Provide infrastructure design, implementation planning, deployment support, strategy, troubleshooting, updates, performance engineering, optimization, and maintenance for Microsoft network technologies, including NPS (RADIUS), Certificate Authority, Active Directory, Active Directory Federation Services, DNS, DHCP, Exchange, License Management, MDT, Web Application Proxy, and Hyper-V.
• Provide infrastructure design, implementation planning, deployment support, strategy, troubleshooting, updates, performance engineering, optimization, and maintenance for Microsoft operating system technologies, including Server 2008-2025, Services, Event Viewer, Local Disks, Uptime, Monitoring, and Alerts.
• Assist with maintaining and managing the company's existing and future line-of-business applications, and ensure the related data backup, recovery, high-availability, continuity, and disaster recovery systems remain operational.
• Enforce and adhere to company policy regarding documentation, incident tracking, service requests, change control, and release management for information technology systems. Maintain end-to-end documentation of all Configuration Items in the Service Catalog.
• Support and manage the network, including Aruba and Cisco Catalyst access switches, Aruba ClearPass, Cisco Meraki WLAN, and Palo Alto Firewalls.
• Pursue and maintain general IT and function-specific awareness through continuing education, training, and certifications.
• System Administration & Optimization: Administered the Corelation KeyStone core system to ensure high availability and security, while configuring parameters, automating workflows, and building custom SQL reporting extracts.
• Integrations, Upgrades & Support: Supported core conversions, major system upgrades, and third-party API integrations, while troubleshooting daily processing issues, validation discrepancies, and end-of-period balancing.
• Assumes such additional responsibilities as needed, required or requested, from time to time.

Knowledge/Skills/Experience Required:

• 3 to 5 years of similar or related experience, including preparatory experience.
• Experience with enterprise applications such as Active Directory, Entra ID, SQL Server, SharePoint, document systems and security tools.
• Corelation KeyStone (3+ Years): Advanced system administration, core configuration, patch testing, user access management, report writing, and third-party API integrations, alongside expertise in balancing, workflow automation, and staff training.

Education/Certifications/Licenses Required

• A college degree.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.