Systems Engineer

The Systems Administrator plays a key role in supporting the availability, security, and performance of the organization’s IT infrastructure. This position supports the day-to-day administration, maintenance, monitoring, and troubleshooting of identity and access management, endpoint management, software deployment, patching, enterprise applications, virtual desktops, virtualization, and supporting infrastructure.

The ideal candidate possesses a foundational understanding of information technology concepts, strong analytical and problem-solving abilities, attention to detail, and a demonstrated interest in developing technical expertise. Success in this role requires initiative, curiosity, a willingness to learn, and the ability to work collaboratively with experienced technical professionals.

This position is expected to perform routine operational tasks independently as proficiency develops while collaborating with engineering and security teams on complex troubleshooting, infrastructure changes, and technical projects.

Position Summary

The Systems Administrator plays a key role in supporting the availability, security, and performance of the organization’s IT infrastructure. This position supports the day-to-day administration, maintenance, monitoring, and troubleshooting of identity and access management, endpoint management, software deployment, patching, enterprise applications, virtual desktops, virtualization, and supporting infrastructure.

The ideal candidate possesses a foundational understanding of information technology concepts, strong analytical and problem-solving abilities, attention to detail, and a demonstrated interest in developing technical expertise. Success in this role requires initiative, curiosity, a willingness to learn, and the ability to work collaboratively with experienced technical professionals.

This position is expected to perform routine operational tasks independently as proficiency develops while collaborating with engineering and security teams on complex troubleshooting, infrastructure changes, and technical projects.

Essential Functions

Identity & Access Management

• Perform routine access administration throughout the identity lifecycle.
• Support account provisioning, modification, deprovisioning, and access management.
• Assist with the administration of Active Directory, Group Policy, Microsoft 365, and related identity services.
• Follow established access control policies and security standards.

Endpoint Management

• Support software deployment, device inventory, configuration, and endpoint management.
• Administer corporate laptops, desktops, and mobile devices.
• Troubleshoot operating system, application, and device-related issues.
• Follow established endpoint configuration and management standards.

Patch & Security Management

• Perform routine server and endpoint patching in accordance with established procedures.
• Monitor patch compliance and assist with vulnerability and security remediation.
• Support endpoint security, encryption, and endpoint detection and response (EDR) platforms.
• Follow established security policies, change management processes, and operational procedures.

Enterprise Applications

• Support enterprise application access, authentication, configurations, and certificates.
• Troubleshoot common application availability, connectivity, and authentication issues.
• Assist with application maintenance, updates, and integrations.

Virtual Desktops

• Assist with provisioning, maintaining, and troubleshooting virtual desktop environments.
• Monitor performance, capacity, storage, and resource utilization.
• Investigate common virtual desktop issues and escalate complex problems when appropriate.

Virtualization & Infrastructure

• Support enterprise virtualization platforms and associated compute, storage, and networking resources.
• Assist with virtual machine provisioning, configuration, and maintenance.
• Monitor infrastructure availability, capacity, and performance.
• Troubleshoot common infrastructure issues and collaborate with engineering teams on complex problems and infrastructure changes.

Networking

• Troubleshoot basic network connectivity, DNS, DHCP, VLANs, and related issues.
• Assist with network infrastructure configuration, maintenance, and troubleshooting.
• Collaborate with network engineering teams to investigate and resolve connectivity issues.

Automation & Documentation

• Use scripts and automation tools to perform routine administrative tasks.
• Identify opportunities to automate repetitive tasks and improve operational efficiency.
• Develop scripting and automation skills through hands-on experience and collaboration with engineering teams.
• Maintain accurate technical documentation, operational procedures, and configuration records.

Technologies

Candidates should possess foundational knowledge in the following areas:

• Windows and/or Linux desktop and server operating systems
• Active Directory and Microsoft 365 fundamentals
• Basic networking concepts, including TCP/IP, DNS, DHCP, and VLANs
• Virtualization concepts and virtual machine management
• General troubleshooting and systems administration practices

Technologies Used in Our Environment

Experience with or exposure to the following technologies or equivalent platforms is beneficial but not required:

• Windows Server and Linux operating systems
• Active Directory, Group Policy, and Microsoft 365
• Palo Alto firewalls and enterprise network switching
• Proxmox, Hyper-V, VMware, or similar virtualization platforms
• NinjaOne and PDQ or similar endpoint management and software deployment tools
• CrowdStrike or similar endpoint security platforms
• PowerShell, Python, Bash, or similar scripting technologies

Candidates are not expected to have experience with every technology listed. Training, collaboration, and opportunities to develop proficiency will be provided.

Skills

• Technical Fundamentals: Demonstrates an understanding of operating systems, networking, virtualization, identity management, and general IT infrastructure concepts.
• Problem Solving: Uses logic, technical knowledge, and analytical thinking to investigate issues and identify effective solutions.
• Troubleshooting & Escalation: Applies a structured approach to troubleshooting, documents findings, and seeks guidance or escalates issues when appropriate.
• Automation Mindset: Demonstrates an interest in scripting, automation, and improving operational efficiency. Willing to learn and apply automation tools and practices to repetitive administrative tasks.
• Security Focused: Understands and follows established security best practices when managing systems, accounts, infrastructure, and data.
• Attention to Detail: Demonstrates accuracy and thoroughness when configuring, maintaining, troubleshooting, and documenting systems.
• Organization & Task Management: Organizes assigned work, manages priorities, communicates progress, and completes tasks within established timelines.
• Continuous Improvement: Identifies opportunities to improve system reliability, security, performance, and operational efficiency.
• Technical Development: Demonstrates curiosity, initiative, and a commitment to developing technical expertise through hands-on experience, training, collaboration, and independent learning.

Attributes

• Communication: Communicates clearly and effectively with technical and non-technical audiences, both verbally and in writing.
• Accountability: Takes ownership of assigned responsibilities, follows through on commitments, and proactively communicates issues or delays.
• Proactive Mindset: Demonstrates curiosity, resourcefulness, and initiative in investigating problems and identifying opportunities for improvement.
• Teamwork: Works effectively with team members, engineers, vendors, and other departments to achieve shared goals.
• Adaptability: Learns new technologies and adapts to changing technical and business requirements.
• Quality Focus: Maintains high standards for accuracy, reliability, security, and technical work.
• Professional Development: Demonstrates a willingness to receive feedback, share knowledge, and continuously improve technical skills.

Experience & Education Qualifications

• Relevant experience in systems administration, infrastructure support, or a related technical field, or equivalent education, technical training, or hands-on experience.
• Working knowledge of Windows operating systems and basic server administration.
• Familiarity with Active Directory, Group Policy, and Microsoft 365 administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs.
• Exposure to virtualization technologies and virtual machine management.
• Familiarity with Linux administration is preferred.
• Experience with scripting or infrastructure automation is a plus.
• Relevant industry certifications are preferred but not required.