Systems Engineer - Mastery

Location: Springfield, MA

Onsite Flexibility: Hybrid

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $100.00–$103.50 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Handle escalated support issues
• Execution and monitoring of system utilities
• Evaluate IBM Patches and Fixes as needed for potential implementation
• Continuous evaluation of ECM infrastructure components to ensure system resiliency and health
• Work with architecture, business and delivery teams to determine strategic direction for ECM space
• Help users develop and/or enhance reports for meaningful platform and application metrics
• Identifying opportunities to automate repetitive processes increasing efficiency
• Orchestrating cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance
• Educate the team on new updates
• Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions
• Monitor system usage for compliance
• Administer, monitor and maintain system security
• Research and keep current on ECM technologies and communicate trends and future needs from a business perspective
• Build client trust and respect, establish client relationships, and develop rapport with client
• Participate and engage in all team meetings
• Document best practices and operational procedures
• Facilitate continuous improvement within the environment

• Strong working technical knowledge of:

- IBM FileNet Content Platform Engine Administration - Microsoft SQL Databases - IBM Content Collector for eMail, Files, and SAP - IBM Legacy Workflow System - CI/CD build execution Processes - Container Management Tools - IBM WebSphere Application Servers

• Ability to own and drive to resolution
• Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment
• Ability to work in a collaborative environment and on multiple assignments at once
• Experience functioning & executing work in a fast-paced iterative environment such as Agile
• Demonstrate initiative to recommend process improvements and demonstrate creative thinking
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Demonstrate sharp, analytical, problem solving, and decision-making skills
• Ability to guide / mentor other Administrators and troubleshoot issues

• 5 years of experience as a FileNet Administrator
• Experience with MS-SQL Database Administration
• Experience on IBM Datacap and IBM Content Navigator
• Experience as a FileNet Developer
• Experience with Managing WebSphere Application Servers
• Insurance and/or financial services industry experience
• Experience using JIRA
• Experience with Claude
• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Content Management

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Our client is a leading mutual life insurance and financial services organization with more than 175 years of operating history, headquartered in Springfield, Massachusetts and operating across all 50 states, serving millions of policyholders throughout the United States. Structured as a mutual company owned by its policyholders rather than shareholders, the organization manages $312 billion in client assets and recorded strong statutory operating earnings in 2025, earning recognition including the Gallup Exceptional Workplace Award, Forbes' Best Life Insurance Company designation, and placement on Ward's 50 top life and health companies. The organization employs professionals across insurance, financial planning, actuarial science, compliance, technology, operations, and wealth management — including systems engineers, database consultants, data engineers, cybersecurity analysts, and analytics architects who support a comprehensive suite of products spanning life insurance, disability income, long-term care, annuities, retirement planning, and wealth management services.

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

Job Number: 26-18795 Industry: Engineering