Systems Engineer - Modern Desktop

• Systems Engineer - Modern Desktop in the Platform Services Team
• West Melbourne location with Hybrid WFH benefits (2 days WFH)
• Exciting & Challenging Permanent Position - Attractive REM

The Role:

As a Modern Desktop System Engineer, you will be accountable for providing reliable end-to-end server (compute & storage) infrastructure support services and for managing technical operations, backup, and DR ensuring currency, security, capacity, and ensuring performance service levels are consistently achieved. You'll be providing full lifecycle management for OS software, licenses, change management, TCO, patching, security, and monitoring of all server and EUC hardware.

The Core Responsibilities:

• Operate as a key member of the Platform Services team and provide appropriate technical support across the function and to the Service Desk team and Network Services team.
• Manage, maintain, and monitor the utilisation, capacity, health, and performance of systems compute and storage servers and hardware in production and non-production environments.
• Efficiently resolve escalated incidents, problems, and change requests. Monitor ticket queues and ensure a high closure rate. Provide extraordinary troubleshooting and break-fix support.
• Capture and report system performance information to enable continuous improvements and ongoing service level agreement revisions.
• Ensure ITSM system policies, standards, and procedures relating to infrastructure build (and hardening) and operations management are implemented, maintained, and carried out with high attention to detail, expediency, and on-time delivery.
• Provide technical support to the Technical Projects Team as required to deliver new projects and technology initiatives. Ensure infrastructure is effectively transitioned from Project Delivery to operations and appropriate ‘As Built’ documentation is provided to Service Desk and Platforms support team to minimise risk and impact on service delivery.
• Define and document standard runbooks, and operating procedures. Create and maintain system information and architecture diagrams. Ensure server hardware assets and configured items are accurately recorded in the asset register, CMDB, ServiceNow and monitoring platform to ensure high visibility and accuracy of all IT assets and configuration groups.
• Ensure that infrastructure servers and edge computing devices are routinely patched for compliance and AV protection, managing forward plans of maintenance & upgrades.
• Ensure Backup and DR capability are in place and in-line with Business Impact Assessment & capability is regularly tested and verified against stated IT Resilience targets.
• Provide IT ambassadorship across the organisation; provide effective communication on IT matters and build relationships with business owners, stakeholders and internal customers.
• Provide technical support to Major Incident and Cyber Incident Coordinator as required. Troubleshoot, provide corrective actions or viable workarounds to resolve issues.
• Operate on a rostered after-hours schedule.

The Essential Requirements:

• Relevant post-graduate IT qualifications with the equivalent of a Bachelor's Degree in Science, Technology, Information Systems, or Business Management.
• 5+ years of experience as a Systems Engineer in IT Service Management or IT Operations in a large-scale and diverse environment with strong incident management, escalation protocols, and related ITIL disciplines. ITIL Certified preferred.
• 3+ years of experience supporting cloud services and solutions on Azure (and AWS) platforms and administration tools.
• Technical Landscape: Microsoft On-Premise, MS O365, SCCM, SCOM, VMWare, Hyper-V, Citrix, Active Directory, ADFS and Exchange.
• Experience using an operational ticketing system to record changes and work history details such as JIRA, OTRS or ServiceNow.
• Strong communication skills and ability to communicate effectively on technical and business issues both internally and externally.
• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced, high-growth environment. Exhibits ownership of projects and tasks assigned and gets the job done.
• Excellent organizational skills are required to adapt to a constantly changing technical environment
• Strong team player with a customer service orientation and ability to forge relationships at all levels of the company and across diverse business operations.
• Strong technical problem investigation and resolution skills. Logical & process orientated.
• Excellent time management skills and able to plan initiatives and deliver on time and budget.
• Ability to work under pressure and work autonomously & responsibly.
• Strong technical knowledge and ability to develop technical concepts to solutions.

Worth the effort!

If you want a refreshing and positive change to elevate your career and end the year uplifted, then seize this opportunity to partner with a forward-thinking organization!~ Please apply for a confidential conversation and explore this opportunity today! You'll be working under the mentorship of exceptional leaders recognized in the industry for their smarts, integrity, and expertise.