Systems Manager

Overview JOB TITLE: Systems Manager AGENCY SUPPORTED: U.S. Department of Justice (DOJ) – MEGA 6 Automated Litigation Support POSITION TYPE: Full-Time, Contingent Upon Award LOCATION: Remote CLEARANCE: Public Trust – Candidates do not need to be cleared at the time of application but must be able to obtain and maintain a Public Trust clearance prior to starting. BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks’ Paid Time Off ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment. We are seeking an experienced Systems Manager to support ITC Federal’s work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ’s complex litigation mission. Important: This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC Federal must still be awarded individual task orders under the vehicle before employees can be onboarded. Accordingly, this position is full-time and contingent upon both contract award and the award of the applicable task order. POSITION OVERVIEW: Manager responsible for all technical aspects of very large litigation support projects, particularly those with unique and/or complex requirements. PROGRAM CONTEXT: This position supports the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 procurement. MEGA 6 is expected to continue DOJ’s multiple-award contract vehicle for automated litigation support (ALS) services, following the structure of the MEGA 5 contract. These contracts are designed to provide DOJ offices, boards, divisions, and other federal agencies with information technology, professional services, and litigation support tools to manage complex legal proceedings efficiently. Responsibilities RESPONSIBILITIES: For example, for reasons of security, or location, or because of specialized software requirements or telecommunications access needs, some litigation support projects may require establishing a separate, dedicated local area network, with a dedicated database server. Other litigation may require setting up specialized databases or customized applications for analyzing litigation case data. Appropriately skilled support staff may need to be dedicated to the maintenance of these systems. In such instances, the Government may order the services of a Systems Manager to manage all of these resources for the project, from equipment, to staffing, to coordination and interconnection with other already existing systems. The Systems Manager typically reports to the contractor’s Senior Technical Manager or to the contractor’s Deputy Division Director for the project. The Systems Manager must take a very proactive, leadership role in managing the technical aspects of the project, including actively coordinating with a variety of Government representatives, other contractors, and other project and Contractor components, anticipating problems, hiring and training staff, etc. Manages user help desk support, system and user documentation, system and user training. Oversees development of configuration management, risk analysis, and disaster recovery solutions, particularly for web hosted litigation data. Ensures that system and data security are adequately implemented and enforced. Consults with the government COR regarding scheduling of work, personnel assignments, priorities and progress reporting; plans, staffs, schedules, and develops cost estimates for work to be performed; and reports on progress. Directs and supervises staff; ensures conformance to functional requirements, technical design, and work standards; ensures successful completion of work, timeliness of deliverables, and quality control. Qualifications REQUIRED: Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application). Authorized to work in the United States. Ability to work effectively in a fully remote environment. This is a very senior level position, and candidates must demonstrate substantial, in-depth skills and experience specific to the requirements of the system. For example, if the system involves a Sun Solaris Oracle application, to be made available across the JCON network, this individual would need to have at least three years of hands-on experience in actually doing the work of setting up Sun servers, and in installing, running, and maintaining Oracle applications, in a large scale office automation network. Other systems and installations will require different sets of skills: Windows based systems will require more specific hands-on experience setting up and running those systems and applications; browser based systems will require extensive hands-on experience setting up and maintaining browser based applications. At least several years of first line management experience will also be required. Excellent oral and written communication skills are required. In all cases, management skills, systems analysis and leadership skills, and communications skills will be extremely important. Managerial experience required. PREFERRED QUALIFICATIONS: Experience in implementing user support help desks extremely helpful; experience developing and deploying new applications to an established user group extremely helpful. Experience in a litigation support environment would be extremely helpful, as would be hands-on experience in a Windows office automation environment such as JCON. Trial support experience a plus. Undergraduate degree strongly preferred; preferably in the computer science or information management/technology disciplines. Graduate degree in computer science or information management/technology preferred. WORK ENVIRONMENT AND PHYSICAL DEMANDS: This is a fully remote position; work is performed from a home office. Must be located in or near the Washington, DC area and available for short-notice on-site meetings. Work is primarily sedentary, performed while using a computer for extended periods of time. ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.