Systems Specialist/Senior Systems Specialist

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Department

Worker Type

Pay Type

Position Salary Minimum

Position Salary Maximum

Salary will be commensurate with the level of the position, education, and experience.

Scheduled Weekly Hours

Benefit Eligible

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Job Description Summary

Job Description

Essential Functions:

Systems Specialist

• Technical Support & Issue Resolution: Provide technical support to end users on issues relating to applications and systems utilized for university administrative and operational functions. Respond to, document, and resolve service tickets in a timely manner according to SLA standards.
  • Delivers primary, front-line technical support to end users across administrative and operational applications.
  • Other duties as assigned
• Operational Maintenance, Tasks & Projects: Perform day-to-day operational tasks associated with assigned systems and integrations, including security requests, data uploads, and data extracts.
  • Executes routine day-to-day maintenance, task automation initiatives, and self-managed deliverables.
• 24/7 On-Call Support: Complete assigned rotation in a 24/7 on-call schedule (typically every third week) to respond to critical system issues and maintain service availability across all assigned applications.
• Automation, Process Optimization & Leadership: Plan, design, and execute options to eliminate dependency on the support team for routine operational tasks through automation, conversion to self-service, or task re-assignment.
  • Applies strong analytical and problem-solving skills to streamline routine workflows and eliminate manual dependencies.
• Cross-Departmental Collaboration: Collaborate across university departments to streamline technology workflows and deliver scalable, technology-driven solutions

Senior Systems Specialist

• Technical Support & Issue Resolution: Provide technical support to end users on issues relating to applications and systems utilized for university administrative and operational functions. Respond to, document, and resolve service tickets in a timely manner according to SLA standards.
  • Primarily responsible for escalated technical support (Level 2 and above) for complex system issues. Must be knowledgeable of and able to respond to Level 1 support. Lead individual contributor for defining, implementing, and maintaining standard support processes across the division.
  • Other duties as assigned
• Operational Maintenance, Tasks & Projects: Perform day-to-day operational tasks associated with assigned systems and integrations, including security requests, data uploads, and data extracts.
  • Leads complex operational projects focused on enhancing overall system stability, optimizing integrations, and driving functional software improvements.
• 24/7 On-Call Support: Complete assigned rotation in a 24/7 on-call schedule (typically every third week) to respond to critical system issues and maintain service availability across all assigned applications.
• Automation, Process Optimization & Leadership: Plan, design, and execute options to eliminate dependency on the support team for routine operational tasks through automation, conversion to self-service, or task re-assignment.
  • Applies advanced analytical and problem-solving skills, recommending process changes and enhancements as appropriate.
  • Provides clear and concise technical guidance.
  • Serves as team lead for cross-departmental technology initiatives, and designing standard operational processes.
• Cross-Departmental Collaboration: Collaborate across university departments to streamline technology workflows and deliver scalable, technology-driven solutions.

Minimum Qualifications:

Systems Specialist

• Bachelor's degree with 2 years' experience, OR
• Associate's degree in IT with 4 years' experience OR
• 6 years' experience

Senior Systems Specialist

• Bachelor’s Degree with 3 years' of related and progressive technical experience OR
• Associate’s Degree with 5 years' of related and progressive technical experience OR
• 7 years of related and progressive technical experience.

Preferred Qualifications:

Both Systems Specialist and Senior Sytems Specialist

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Previous experience with Software As A Service (SAAS) applications

Knowledge, Skills, & Abilities:

• Knowledge of Workday and Illumia (CBORD) products preferred.

• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Excellent written, verbal, and interpersonal communication skills.

• Strong understanding of integrations.
• Knowledge of Internet and Intranet applications.
• Skilled at managing deliverables and systems initiatives.
• Strong problem solving/analytical skills.

Additional Position Information (if applicable)

Required Application Documents

Special Instructions (if applicable)

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.

About Miami University

Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami!

We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience.

Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio.

For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission.