Systems Support Engineer, Sri Lanka
- Hiring from
- Sri Lanka
- Work type
- Hybrid
- Posted
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At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.
The world needs more Intrepid people:
Great technology support can make all the difference when our people are working across the world!
As our Systems Support Engineer, you’ll provide Level 2 technical support, taking ownership of incidents and service requests of our global users. You’ll investigate and resolve technical issues across our enterprise technology environment, manage escalations, monitor system alerts, and ensure issues are progressed through to resolution, in line with service expectations.
Working closely with TechOps and other Technology teams, you’ll share knowledge and, when required, act as shift lead to support our Level 1 Engineers, coordinate priorities and ensure effective ticket management and shift handovers.
If you enjoy solving problems, and working collaboratively to support a global business, we’d love to hear from you!
This is a full-time permanent position in our 24x7 IT Systems Support team, so you'll work across a rotating shift roster, based in our Colombo, Sri Lanka office.
Some of the essential experience you’ll bring may include:
- A degree in IT, Computer Science, Systems Engineering or equivalent qualifications.
- 3+ years’ experience in enterprise IT support, including experience in a service desk or IT support role managing incidents, service requests and escalations.
- Practical experience supporting & administering Microsoft 365, Microsoft Intune and Jamf.
- Experience with system administration, application installation, patch management, log analysis, and technical troubleshooting.
- A good understanding of ITIL practices, including incident, problem, change and service request management.
- Strong analytical, documentation, communication, and customer service skills, with the ability to work collaboratively across global teams.
The world needs more Intrepid people:
Great technology support can make all the difference when our people are working across the world!
As our Systems Support Engineer, you’ll provide Level 2 technical support, taking ownership of incidents and service requests of our global users. You’ll investigate and resolve technical issues across our enterprise technology environment, manage escalations, monitor system alerts, and ensure issues are progressed through to resolution, in line with service expectations.
Working closely with TechOps and other Technology teams, you’ll share knowledge and, when required, act as shift lead to support our Level 1 Engineers, coordinate priorities and ensure effective ticket management and shift handovers.
If you enjoy solving problems, and working collaboratively to support a global business, we’d love to hear from you!
This is a full-time permanent position in our 24x7 IT Systems Support team, so you'll work across a rotating shift roster, based in our Colombo, Sri Lanka office.
Some of the essential experience you’ll bring may include:
- A degree in IT, Computer Science, Systems Engineering or equivalent qualifications.
- 3+ years’ experience in enterprise IT support, including experience in a service desk or IT support role managing incidents, service requests and escalations.
- Practical experience supporting & administering Microsoft 365, Microsoft Intune and Jamf.
- Experience with system administration, application installation, patch management, log analysis, and technical troubleshooting.
- A good understanding of ITIL practices, including incident, problem, change and service request management.
- Strong analytical, documentation, communication, and customer service skills, with the ability to work collaboratively across global teams.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application.
We encourage you to apply as soon as possible as we may close the role
early if we receive a high volume of suitable applications
We encourage you to apply as soon as possible as we may close the role
early if we receive a high volume of suitable applications
We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications
