T2/3 Service Desk Analyst - Secret Clearance

Position Overview

We are seeking a Tier 2 Service Desk Analyst to provide advanced technical support in a secure enterprise environment. This individual will serve as an escalation point for end-user issues, delivering remote support and troubleshooting across Windows systems, user accounts, and enterprise applications. The ideal candidate will possess strong customer service skills, experience supporting users over the phone, and a desire to grow within a collaborative IT team.

Key Responsibilities

• Provide Tier 2 technical support for hardware, software, account access, and Windows-related issues.
• Troubleshoot and resolve escalated incidents received through the service desk.
• Support users remotely via phone, email, and remote assistance tools.
• Manage user accounts, security groups, and permissions within Active Directory.
• Diagnose and resolve operating system, application, and connectivity issues in a Windows environment.
• Escalate complex incidents to engineering or infrastructure teams when necessary while maintaining ownership of the ticket.
• Document troubleshooting steps, resolutions, and technical procedures within the ticketing system.
• Support account provisioning, password resets, user access requests, and general administrative tasks.
• Maintain high levels of customer satisfaction through professional communication and timely issue resolution.
• Collaborate with peers and technical teams to identify recurring issues and implement permanent solutions.

Required Qualifications

• Active TS/SCI Clearance.
• Current DoD 8570 IAT Level II certification (Security+ CE or equivalent).
• Experience supporting end users in a Service Desk, Help Desk, or Desktop Support environment.
• Hands-on experience with Active Directory user administration, including account management and group membership updates.
• Experience troubleshooting Windows operating systems and common enterprise applications.
• Strong remote and phone-based support experience.
• Working knowledge of incident management and ticketing systems.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience supporting users within a government, defense, or classified environment.
• Familiarity with Microsoft 365, Outlook, Teams, and Office applications.
• Exposure to Windows 10/11 administration and troubleshooting.
• Experience with remote support tools and enterprise IT service management platforms.

Soft Skills

• Strong customer service mindset and professionalism.
• Team-oriented with a willingness to assist others and share knowledge.
• Eager to learn new technologies and take on additional responsibilities.
• Strong analytical and problem-solving abilities.
• Ability to remain calm and effective in a fast-paced support environment.

Ideal Candidate

The ideal candidate is a motivated IT professional with an active TS/SCI clearance, a strong foundation in Windows support and Active Directory administration, and a desire to grow into more advanced infrastructure, systems administration, or cybersecurity roles over time.

This is a Contract position based out of King George, VA.

The pay range for this position is $38.00 - $40.87/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of King George, VA.

This position is anticipated to close on Nov 14, 2026.

This is a hybrid position in King George,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.