Tablet Engineer

Requisition Title : Tablet Engineer Duration: 3-6 Months Location : Remote working expected with occasional Manhattan office and/or field visits (customer vendor/site(s) in and around the five (5) boroughs of NYC) Pay Rate : $64-$72/hr on C2C Client : NYPD Implementation : Persistent Schedule & Work Location: M-F, 8:30AM-5:00PM or as needed for escalations Job Description: The Mobile Engineer will be responsible for implementing, supporting and maintaining a Windows tablet-based computing solution for the Customer. Troubleshooting Windows client systems in an Active Directory/SCCM-based environment, packaging and deploying software, and light scripting skills are required. Knowledge of operating within a VPN-based system is required. Self-motivated individual with strong follow-up and creative problem-solving skills are a must. Strong end-user communication skills are important. Additional experience : with iOS, Android, and Mobile Device Management systems is a plus. Requirements and Experience: Record of success with analyzing and remediating 2nd- and 3rd-level Windows computing issues Experience planning & configuring hardware and software on Windows systems Strong verbal communication skills for working with various technical teams and occasionally with end-users Basic written communication skills (experience creating documentation is a plus) Certification in Microsoft Windows 10 a plus Knowledge of computer architectures, networks and layered security, mobile devices, and peripheral products Prior experience with Mobile Device Management systems and/or iPhone management a plus Ability to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines Bachelors Degree preferred but not necessary, plus a minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.) Role Responsibilities: Support Windows 10 based tablets connected via cellular networks over VPN. Troubleshoot workstation issues, including diagnosing and remediating O/S issues, networking problems, software deployment issues, Group Policy assignments, and general operation. Familiarity with VPN, secure builds, and other aspects of a secure enterprise architecture Manage items in Active Directory to trigger GPo and AD-based software changes Use SCCM to manage devices and create remotely-deployable software packages. Work with development teams on deployment strategies, advise on implementations, research solutions, and plan architectures Occasionally travel to NYC-area sites to troubleshoot systems. Maintain and/or create scripted solutions (preferably PowerShell, though other scripting languages OK) for ad-hoc queries, custom management tasks, and other places where the tools above are not well-suited. Manage VPN software (NetMotion), client networking and peripherals in a secure networked environment. Coordinate with and advise level-1 support groups Track / resolve issues identified through quality assurance testing