Talent Acquisition Partner (Fixed-Term Contract)

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re looking for a Talent Acquisition Partner to help build high-performing Sales teams across EMEA. In this six-month, end-to-end recruiting role, you’ll partner with Go-to-Market leaders to hire Account Executives across segments, xDRs, and Sales Consultants - bringing the talent Zendesk needs to grow thoughtfully and help more customers deliver exceptional service.

You’ll own hiring from strategy through offer, balancing hands-on sourcing with trusted business partnership. You’ll bring market insight, practical ideas, and a candidate-first mindset to a fast-moving environment where great hiring makes a real difference.

Contract: Fixed-term, 6 months

What you’ll be doing

• Partner with Sales and GTM leaders across EMEA to define hiring plans, role profiles, interview approaches, and talent-market strategies for Account Executive, xDR, and Sales Consultant hiring.
• Manage full-cycle recruitment - from intake, sourcing, and screening through interview coordination, offer management, and close—for a varied portfolio of Sales roles.
• Build proactive, inclusive pipelines for current and anticipated hiring needs using direct sourcing, professional networks, referrals, events, and thoughtful outreach.
• Advise hiring managers on market conditions, candidate availability, interview quality, process design, and offer strategy to support timely, well-informed decisions.
• Deliver a clear, transparent, and respectful candidate experience at every stage, keeping candidates and stakeholders informed and moving with purpose.
• Use recruiting data - including pipeline health, conversion rates, time to fill, and source effectiveness—to identify blockers and improve hiring outcomes.
• Maintain accurate, timely candidate and requisition data in Workday and follow established recruiting, data privacy, and documentation practices.
• Use approved AI-enabled tools to improve sourcing, research, communication, and workflow efficiency, while validating outputs and protecting candidate, customer, and company information.

What you bring to the role

• Proven experience delivering end-to-end recruitment for Sales or broader GTM roles in a high-growth, fast-paced SaaS or technology environment.
• Strong experience hiring for roles such as Account Executives across segments, Sales Development or xDR talent, and Sales Consultants across EMEA markets.
• A consultative approach to stakeholder partnership, with the confidence to challenge constructively, set expectations, and influence hiring decisions with data and market insight.
• Hands-on sourcing capability, including building targeted search strategies and engaging passive talent through LinkedIn, talent communities, referrals, and other channels.
• Sound judgment and strong organisational skills; you can prioritise competing requisitions and deliver a high-quality experience without losing the human touch.
• Comfort using recruiting data to tell a useful story, identify opportunities, and guide conversations with hiring teams.
• AI literacy and comfort using approved AI tools to improve the speed and quality of your work. You apply critical judgment to validate outputs, understand AI limitations and risks, and handle confidential information responsibly.

Basic Qualifications

• 4+ years of full-cycle Talent Acquisition experience, including at least 2+ years recruiting Sales or GTM talent in SaaS, technology, or a similarly fast-paced commercial environment.
• Demonstrated experience recruiting Account Executives and at least one of the following populations: xDRs/Sales Development Representatives or Sales Consultants.
• Experience independently managing multiple concurrent requisitions across EMEA and partnering directly with hiring managers through offer acceptance.
• Experience using an applicant tracking system to manage candidate workflows and maintain accurate recruiting data; Workday experience is a plus.
• Fluent written and spoken English.

Preferred Qualifications

• Experience recruiting across multiple EMEA countries and navigating varied talent markets, candidate expectations, and hiring practices.
• Experience supporting commercial hiring in a scaling B2B SaaS organisation, including hiring across SMB, Mid-Market, Enterprise, or Strategic segments.
• Experience using recruiting metrics to improve pipeline quality, interview conversion, source mix, and time to fill.
• Experience supporting employer-brand activity, talent communities, or recruiting events that build awareness with Sales talent.

What you'll get in return:

• Physical well-being benefits: Private Medical Insurance, Family-Forming Support, Fitness Credits & Gym Pass, Glasses and Contacts Coverage,
• Emotional well-being benefits: Recharge Fridays, Employee Assistance Program, Mental Fitness Tools, Extra Time-Off,
• Financial Support: Phone and Internet Allowances, Pension Plan, Life and Income Protection Insurance,
• Access to Learning Resource,
• Extended Stay Policy, ZenFlex Credits, Social Connection Budget and funded Paternity Leave.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

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