Talent Development Manager

The Talent Development Manager leads training and professional development for company staff members within the revenue cycle (Customer Service/Case Management, Revenue Qualification/Documentation, and Billing/Collections) and operations departments.

• Collaborate with leadership members to design and implement an all-encompassing staff training and development initiative which evolves and is updated routinely to meet organizational needs.
• Develop training curriculum specific to roles within revenue cycle and operations to create standardized on-boarding/orientation procedures and training
• Administer the company learning management system – responsible for all content, user maintenance, system updates.
• Develop and implement continual professional training and growth plans for team members aligned with roles and department objectives.
• Orchestrate and oversee all training initiatives in all sites through identified training key persons located in company locations/markets.
• Conduct audit on policy and procedures to assure adherence to developed standard
• Training all new hires of the organization on Standard Operating Procedures (SOPs) for their particular role.
• Respond to training requests received by department managers / staff and develop necessary
• Curriculum as identified to assure compliance with industry change and company needs.
• Work closely with company software vendor representation to successfully implement new tools developed to realize all opportunity for efficiency and performance improvement.
• Train on all new processes and procedures when software opportunity arises. Audit employee adherence to new processes and procedures after training to create quality controls.
• Coordinate continual training and process/policy updates through webinar, and in-person on-site sessions at MSC locations as necessary.

• Minimum three years of healthcare experience with home medical equipment preferred.
• Demonstrated understanding of all revenue cycle procedures as well as operations of a healthcare provider, including payer regulation and compliance.
• Customer oriented with strong communication and mentoring skills, including interpersonal communication in a group and one-on-one setting.
• Organizational skills required; TEAM player with optimistic outlook.
• Ability to develop, organize and coordinate workflow.
• Extensive computer (Microsoft), presentation and educational development experience.
• Routine travel to all company locations to administer training and develop staff.
• Valid driver’s license and driving record in line with company insurance provider requirements.