Talent Operations Coordinator

POSITION DESCRIPTION

Job Title: Talent Operations Specialist

Department: Human Resources

Reports To: Chief People Officer

Status: Part-Time, non-exempt (20-25 hours per week)

Location: TBD

ORGANIZATIONAL OVERVIEW

The Boys & Girls Clubs of Southeastern North Carolina (BGCSENC) is a youth development organization committed to enabling all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. Serving children and teens through Club sites across Southeastern NC, BGCSENC offers safe, inclusive, and enriching environments that promote academic success, healthy lifestyles, good character and citizenship, and workforce readiness.

JOB SUMMARY

The Talent Operations Specialist provides operational, administrative, and tactical execution support for all organization-wide training programs, employee onboarding workflows, and safety compliance tracking across BGCSENC. Reporting directly to the Chief People Officer, this role serves as the primary system administrator for training tracking, coordinates training event logistics, and supports the Director of Learning in executing the talent development roadmap.

MAJOR RESPONSIBILITIES

1. Onboarding & Training Logistics

• Orientation & Logistics Coordination: Coordinate venue booking, materials, tech setup, and scheduling for monthly employee orientations and staff development workshops.
• Onboarding Administration: Manage new-hire training roster setup, distribute introductory learning materials, and track completion of initial onboarding milestones.
• Training Communication: Serve as the primary point of contact for staff inquiries regarding course registration, schedule updates, and training access.

1. Learning Management & Compliance Administration

• LMS & HRIS Data Management: Maintain and audit training records in BambooHR and SLU platforms, ensuring accurate, real-time completion tracking for all personnel.
• Safety & Certification Tracking: Track CPR/First Aid, child safety, and mandatory compliance certifications; issue automated renewal notices to staff and unit leadership to maintain 100% compliance.
• Reporting & Analytics Support: Generate monthly compliance reports and training participation metrics for leadership review.

1. Program & Material Support

• Curriculum & Resource Maintenance: Help prepare, organize, and distribute physical and digital training modules, workbooks, and job aids.
• Vendor & Trainer Support: Coordinate schedules and log logistics for external facilitators, safety instructors, and vendor-led workshops.
• Operational Support: Provide administrative assistance during site-level training audits and technical assistance visits as directed.

1. Alternative Classification Titles & Designations

• Classification Options: Depending on organizational priority, this position can be classified as: Talent Operations Specialist (Broad HR operations & onboarding execution focus), Learning & Development Coordinator (Standard administrative title), Training & Compliance Specialist (Safety & regulatory tracking focus), or Talent Development Specialist (Staff support & program execution focus).

ADDITIONAL RESPONSIBILITIES

• Cross-Functional Support: Assist the HR team with organization-wide staff events, recognition initiatives, and talent surveys.
• Continuous Improvement: Recommend operational process improvements for onboarding, learning management workflows, and compliance recordkeeping.
• Special Projects: Perform other duties and administrative projects as assigned by the Director of Learning & Talent Development.

RELATIONSHIPS

• Internal: Maintain close contact with the Director of Learning & Talent Development, Chief People Officer, Club Directors, and internal staff across all BGCSENC locations to support training logistics and compliance tracking.
• External: Maintain contact with training vendors, safety certification providers, external facilitators, and system software support teams (BambooHR, SLU).

SKILLS / KNOWLEDGE REQUIRED

Required Qualifications

• Experience: 2+ years of progressive administrative experience in HR operations, training coordination, or learning development administration.
• Systems Proficiency: Hands-on experience managing employee training records in HRIS/LMS platforms (such as BambooHR and SLU).
• Organization & Data Accuracy: Strong attention to detail and a proven ability to track mandatory compliance certifications and manage multi-step logistics.
• Communication: Excellent written and verbal communication skills with a customer-service-oriented approach to supporting staff inquiries.

Preferred Qualifications

• Education: Associate or Bachelor's degree in Human Resources, Business Administration, Education, or related field.
• Certifications: Active CPR/First Aid certification or instructor status preferred.
• Nonprofit Experience: Familiarity with youth development organizations, Boys & Girls Club movement, or community-based nonprofits.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Office & Movement: While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, and operate standard office equipment and computers.
• Lifting: Occasional lifting and/or moving of training materials and equipment up to 25 pounds.
• Environment: Primary work is conducted in a professional office environment with occasional travel to Club sites across Southeastern NC.

DISCLAIMER

The information presented indicates the general nature and level of work expected in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

The Boys & Girls Clubs of Southeastern North Carolina is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.