TALENT POOL - Team Leader WWCC

Office of the Children’s Guardian

TALENT POOL -Team Leader Working With Children Check

• Contribute to meaningful work that helps create safer environments for children and young people across New South Wales.
• Join a supportive and collaborative team culture with flexible work options, professional development opportunities and access to wellbeing initiatives.
• Talent Pool for future temporary and ongoing opportunities based in Redfern/Strawberry Hills with hybrid working arrangements.
• Clerk Grade 9/10 - $133,348 - $146,945 (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children’s Guardian

The Office of the Children’s Guardian (OCG) upholds NSW children, young and vulnerable people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children’s Guardian, visit our website.

The Opportunity

The Office of the Children's Guardian (OCG) is establishing a Talent Pool for future Team Leader opportunities within the Working With Children Check (WWCC) Directorate. This talent pool is designed to identify experienced leaders who can guide multidisciplinary assessment and review teams, support consistent evidence-based decision-making and deliver high-quality outcomes in a complex regulatory environment. Suitable applicants may be considered for temporary and ongoing opportunities as they arise over the next 18 months.

We welcome applications from candidates with experience in people leadership, complex case or operational management, regulatory or administrative decision-making, risk assessment, investigations, compliance, child protection, safeguarding, legal environments, community services or other relevant professional settings.

The Role

The Team Leader WWCC leads and coordinates a multidisciplinary Assessment and Review team that gathers and reviews information and makes recommendations about whether a person poses a risk to the safety of children in child-related work. The role is responsible for ensuring the team delivers consistent, evidence-based recommendations in accordance with legislation, policy and procedural fairness requirements.

• Manage day-to-day team performance, allocate and progress work, and provide authoritative advice and support on case management, risk assessment, precedents and good practice.
• Lead, develop and mentor team members to support quality outcomes, productivity, consistency and compliance with relevant legislation, policies and procedures.
  Review recommendations and determine the appropriate course of action for complex matters, guided by legislation, procedural fairness and internal policy and process.
• Build team capability in engaging with applicants and managing sensitive issues, escalations and complaints.
• Maintain systems, controls and benchmarks that support high-quality, consistent and defensible decision-making in a high-volume environment.
• Contribute to service improvement, procedural and system change, and OCG's commitment to creating safer environments for children and young people across New South Wales.

Who Should Apply?

We are looking for experienced people leaders who can balance complex decision-making, operational delivery, staff capability and competing priorities in a high-volume environment.

You may bring experience from risk assessment, child protection, safeguarding, investigations, complaints handling, regulatory assessment, compliance, social or behavioural sciences, legal environments, community services, government decision-making or comparable operational settings.

Strong candidates will demonstrate sound judgement, the ability to interpret and apply legislation and policy, a commitment to procedural fairness, and experience leading and developing teams to deliver consistent quality outcomes.

Essential Requirements

• Tertiary qualifications in social or behavioural sciences or another relevant discipline and/or extensive relevant workplace experience.
• Achievements in case management or client service delivery in a complex and high-volume working environment.
• Ability to obtain and maintain a current NSW WWCC and successfully complete security and related vetting checks.
• Australian work rights.

For further information about the role, please view the role description.

Our Commitment to Inclusion and Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability, and we are committed to building a diverse, inclusive, culturally safe and accessible workplace that reflects the communities we serve.

The OCG encourages applications from people with disability and we are committed to providing equitable employment opportunities and reasonable adjustments throughout the recruitment process and employment lifecycle.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or OCG.HR@ocg.nsw.gov.au and advise of your preferred method of communication.

Child Safe Commitment

The Office of the Children's Guardian is committed to creating safer environments for children and young people. Child safety is embedded in our culture, decision-making and recruitment practices.

We expect all employees to uphold child-safe behaviours and contribute to environments where children and young people are respected, protected and empowered.

Why Join OCG

At OCG, you'll contribute to meaningful work that helps create safer environments for children and young people across New South Wales.

Benefits:

• Work-Life Balance: Enjoy a range of benefits including flexible hours.
• Wellbeing: Support and resources for you and your family.
• A diverse and inclusive workplace culture.
• Career Growth: Develop a career path that enriches your employment experience through our wide selection of learning resources.

Talent Pool Information

This recruitment will establish a talent pool for temporary and ongoing Team Leader opportunities that may arise over the next 18 months. Suitable candidates may also be considered for comparable opportunities requiring similar capabilities within the Office of the Children's Guardian during the life of the talent pool. Inclusion in the talent pool does not guarantee an offer of employment.

How to apply

When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

1. Tell us about a time when you were required to make a complex decision under a legislative, regulatory, or policy framework. How did you analyse the available information and evidence, what factors did you consider, and how did you ensure your decision was legally sound and procedurally fair.

1. Describe a time when you were responsible for maintaining high-volume operational performance while leading a team through competing priorities, staff pressures, or change.

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

Note: Applications will be reviewed as they are received so don't wait until the closing date to apply.

To discuss the role, please contact Shonette D’Cunha, Manager Operations, Working With Children Check on (02) 8219 3851 or via email at Shonette.D’Cunha@ocg.nsw.gov.au

Applications closing date: 22 November 2026 11:59pm.

A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.