TCS engineer

We are now looking for Technical Customer Service Engineer to our Oulu Mill for period December 1st 2026 to August 31st 2027. TCS Engineer will report to Head of Quality and Environment, Oulu BU. The role is based in Oulu Cartonboards mill and and we apply hybrid working model.

As Technical Customer Service Engineer, you will be responsible for handling customer feedback and ensuring that information flow between customers, production, product development and laboratories meets customer needs. As you work in the customer interface, you’ll be responsible for quality development in cooperation with production and product development and quality team.

Your daily tasks will include customer support resolving technical product issues. You will report customer feedback internally. and work in TCS team of Oulu.

Greetings from your future manager

“We are welcoming new talent to our existing and diverse team of experts. We enjoy ambitious goals and delivering a product that meets our customers’ needs and requirements. This is a role for a true team player”

About you

You want to ensure that customer problems are solved smoothly, and needs are met in order to provide an excellent customer experience. You have a suitable technical background and you have gained experience in paper or board technologies and in printing and/or converting technologies. In addition, previous experience in technical customer service will be considered an advantage. Your proficiency is based on a university level degree in relevant field.

We value excellent communication and interpersonal skills as well as cultural knowledge as you will be working with wide range of stakeholders. Your working language will be English, and you should have strong verbal and written communication and presentation skills in English. Your working style will be solution-oriented, analytical and action-oriented.

We offer you

You get to do meaningful work where you can do good for people and the planet as we want to replace nonrenewable materials with renewable solutions. With us you will contribute towards a more sustainable world and celebrate the innovation it requires.

Safety is the basis of all activities at the Oulu mill, we look safety broadly and in this role food safety is one of the most important areas. The Oulu mill offers you the opportunity to develop your own skills and also your work environment.

How can you apply for this role?

You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible but latest by November 27th 2026.

Questions about the position can be directed to:

Hiring manager, to Head of Quality and Environment, Pirjo Jortama, Pirjo.jortama@storaenso.com.

If you have any questions about the recruitment process, please do not hesitate to contact our P&C organization We are both pleased to help you!

Our recruitment process could include pre-employment actions such as background, reference and health checks as well as a drug test.

Welcome to The renewable materials company!

In Oulu, Stora Enso has a modern and efficient packaging board located near the city center. We produce unbleached pulp and linerboard for corrugated cardboard. Currently, we have built Europe's largest production line for consumer packaging board and completely renovating the sheeting plant. The 650 Stora Enso employees in Oulu are committed to our common goal of producing safely and efficiently. We want our customers around the world to choose high-quality northern cardboard for their food packaging instead of plastic.

This website is intended only for former employees of Stora Enso in Finland.

On this website you can find open positions available in our company.

Are you curious and would like to work with innovation in renewable products? Our purpose “Do good for people and the planet. Replace non-renewable materials with renewable products” underpins our belief that everything that can be made with fossil-based materials today can be made from a tree tomorrow, and highlights Stora Enso’s opportunity to contribute to a greener economy.

Take a look at our open positions! At Stora Enso you will join forces with around 19 000 colleagues - a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction.

Working at Stora Enso

By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. With our values in Stora Enso, “Lead and Do what’s right”, we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high.

We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

What happens after you apply?

To prepare yourself for our recruitment process, please explore the page provided: Applying for a job - Careers | Stora Enso

Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process.