T&E Operations Analyst

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Job Summary:

We are seeking a detail-oriented and customer-focused Travel & Expense (T&E) Operations Analyst to support the day-to-day execution of eBay’s global T&E program. The role is responsible for supporting employee expense reimbursements, corporate credit card operations, travel-related inquiries, policy compliance, and financial controls.

The successful candidate will have hands-on experience with SAP Concur, strong analytical and problem-solving skills, and a solid understanding of T&E processes and Procure-to-Pay (P2P) operations. Working closely with Global Finance, Accounts Payable, IT, shared-service teams, and external partners, the analyst will ensure accurate and timely issue resolution, maintain operational efficiency, and contribute to process improvements while delivering a positive employee experience.

Key Responsibilities:

• T&E Operations: Support daily travel and expense processes, ensuring accurate and timely expense reimbursements and issue resolution.

• SAP Concur Support: Assist employees with Concur Travel and Expense, including system access, approvals, and transaction discrepancies.

• Corporate Credit Cards: Support card administration, reconciliation, outstanding transactions, and cardholder inquiries.

• Policy & Compliance: Review expenses for policy adherence, identify exceptions, and support SOX controls and audit requirements.

• Payment Operations: Investigate reimbursement failures, payment rejections, and reconciliation issues in collaboration with AP and Finance.

• Reporting & Analytics: Monitor operational KPIs, analyse expense data, and prepare reports on compliance, aging, and outstanding transactions.

• Process Improvement: Maintain SOPs, identify automation opportunities, and support system enhancements and UAT.

• Stakeholder Support: Collaborate with internal teams and external partners to resolve inquiries and meet service-level expectations.

Eligibility / Qualifications:

· Graduate or MBA – with relevant experience in T&E processes

• Hands‑on exposure to SAP S4 Hana and/or Ariba and Concur experience is an added advantage.

Experience:

• Minimum 4 to 8 years of background in Procure to Pay /Accounts Payable domain.
• Experience in Travel & Expense is a must
• Candidate must have a working knowledge of concur

Skills & Competencies:

• Strong working knowledge of SAP Concur Travel & Expense and T&E processes.
• Understanding of corporate credit card programs, expense reimbursements, and payment operations.
• Knowledge of T&E policies, SOX compliance, internal controls, and audit requirements.
• Strong analytical and problem-solving skills, with proficiency in Microsoft Excel and data reconciliation.
• Familiarity with SAP S/4HANA, Salesforce, ServiceNow, and other financial systems.
• Excellent verbal and written communication skills, with a strong customer-service mindset.
• Ability to manage multiple priorities, resolve operational issues, and meet established SLAs.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to collaborate effectively with global stakeholders and cross-functional teams.
• Proactive approach to process improvement, automation, and continuous learning.

Shift & Work Requirements:

Open to work in late evening / night shifts

Willingness to support business during critical periods such as month‑end, quarter‑end.

Hybrid work – Required minimum 3 days work from Office in a week.

Looking for immediate joiners or can join us within 30 to 45 days.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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About Us

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eBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.