Teaching Assistant - Part Time

Job title

Teaching Assistant – Part Time

Department

Texting Services

Reports to

Manager, Community Crisis Responders

Salary range

$24.88/hour

Job type

Part-Time (20 hours per week), Permanent, Remote working only

Location

Canada

Shift Schedule:

9AM-1PM or 1PM-5PM ET Monday to Friday

Posting period

Thursday, November 19, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

In this role, the Teaching Assistant will primarily provide timely, strengths-based feedback to Volunteer Crisis Responder trainees throughout their training. You’ll review crisis intervention skills and help ensure trainees deliver consistent, empathetic, and well‑rounded support, setting them up for success as volunteers and reinforcing best practices for supporting service users.

Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take resilience.   

Does this sound like you? If so, then keep reading…   

As a Teaching Assistant, you will collaborate with a Crisis Responder Coach to ensure that crisis responder trainees, volunteers from across Canada, have a best-in-class experience as they learn to support service users. Your work will contribute to our key texting service indicators (KPIs), contributing to a consistent and supportive training experience.

What You'll do  

• Grade a high volume of quizzes and activities in a standardized training 
• Provide structured and customized feedback to support crisis responder trainees in their learning and development
• Provide input into training materials and program newsletters
• Participate in team meetings, projects and alignment on training materials and communications
• Take part in KHP projects and initiatives as required
• Support the overall success and readiness of trainees and contribute to a high-quality volunteer program and experience

What You'll Need  

• Pursuing a degree or diploma in a social work or education-related field  
• Experience learning or teaching in an online environment preferred  
• Comfortable working independently and remotely  
• Bilingualism (French and English) is an asset
• Possess an acceptable "Vulnerable Person Sector Criminal Reference Check" prior to starting employment (can be conducted by the organization for successful candidates)
• Possess a current “Police Reference Check” prior to starting employment (can be conducted by the organization for successful candidates)

You’ll already have the following:   

• Ability to work collaboratively with others in a virtual team
• Ability to multi-task and focus in a fast-paced environment
• Excellent written and oral communications skills  
• Commitment to the values, promise and purpose of Kids Help Phone

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.