Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology. Job description, responsibilities and duties: Assume operative responsibility and maintain authorization to make decisions on designated topics Identify, address, and resolve all deficiencies in service quality and operational performance Identify automation measures and process efficiency improvements to optimize workflows Solve operative and technical problems and develop effective solutions Coordinate daily responsibilities within the team based on daily agenda and priorities Conduct training for new team members and refresh training sessions for existing staff Prepare and analyze KPI reporting and performance metrics Process customer inquiries and requests in a timely and professional manner Serve as SPOC for escalations, providing first and second level support for escalated issues Coordinate month-end closing activities and ensure accuracy of financial records Manage mail and telephone communication with customers as second level support Support other projects and transition initiatives as assigned Perform internal control system (ICS) controls and compliance reviews Perform financial reconciliation and account management to ensure accuracy and completeness Maintain detailed documentation and records in accordance with accounting standards and regulatory requirements Execute ad-hoc and regular accounting requests and tasks as needed. Language knowledge : German language – B2 English language – B2 Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - XYZ@t-systems.com . Stay vigilant. Protect yourself from recruitment fraud! To know more please visit : Fraud Alert