Thank you for considering a career at Bon Secours Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
8pm to 5am (Philippines)
Flexibility in schedule/Shifting
Primary Function/General Purpose of Position
:
The
Supervisor, Paralegal
Services
is responsible for
overseeing day-to-day operations across Legal Operations and Paralegal support. This role ensures efficient delivery of legal services, alignment with Ministry priorities, and high-quality support to attorneys and internal stakeholders. The
Supervisor, Paralegal Services
provides direct leadership and coaching for the team, while also serving as a hands-on contributor—
primarily
supporting paralegal
activities to meet service levels and business demands. This role partners closely with Stateside Legal teams to drive consistency, scalability, and continuous improvement across legal processes and systems.
Essential Job Functions
:
·
Lead
and
develop a team of Legal Operations and Paralegal professionals, ensuring high performance
and
engagement
·
Serve as primary escalation point for complex, high-risk, or non-standard legal and operational matters
·
Partner with Stateside Legal teams to ensure alignment on priorities, service expectations, and quality standards
·
Drive execution of legal operations strategy, including process optimization, technology
utilization
, and reporting capabilities
·
Monitor team performance through
Key Performance Indicators
(
KPIs
)
,
Service Legal Agreement
s
(
SLAs
)
, and dashboards;
identify
trends and implement improvements
·
Oversee daily intake, workflow management, and prioritization of legal requests to ensure
timely
and
accurate
service delivery
·
Provide hands-on support by stepping in to perform paralegal and legal operations work during peak periods, staffing gaps, or critical initiatives
·
Support and, over time, help expand capabilities for both stateside and local market paralegal services
·
Lead or s
upport special projects (e.g., cost savings initiatives, system implementations)
·
Completes twelve (12) hours of continuing legal education or other applicable education on an annual basis
.
Education may pertain to a particular
practice
area/subject matter or may be geared to general professional development
.
Education may be completed via seminar,
webinar
, internal attorney education, outside attorney/law firm education
.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may
be required
to perform other
job-related
duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
·
Paralegal Certificate
(
preferred
)
Education
·
Bachelor’s degree in Paralegal Studies
, Legal Management or related discipline (required)
Work Experience
·
5
+
years of direct experience in a law firm,
in-house
legal
department, or corporate/
share
d
service
s
environment (required)
·
5+ years of e
xperience leading teams or serving in a supervisory/lead capacity (required)
·
Experience working in
healthcare
(required)
·
Experience working directly with supply chain contracts (highly preferred
)
Training
·
Experience supporting U.S. legal teams or global shared services environments (preferred)
Language
English
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
Paid vacation and sick leave
Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
Mission-driven culture events, community outreach and service opportunities
Learning and development programs, mentorship and clear career growth pathways
Modern, collaborative office spaces and regular engagement and culture-building activities
Benefits may vary based on employment terms and role.
Department:
Human Resources - Talent Acquisition - BSMH Global Business Systems
It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.
All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.
We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.
If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at
[email protected]
. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.