Team Lead Payments Operations

YOUR NEXT CHALLENGE

Responsibilities:

• Operational Monitoring & Reporting
• Monitor operational activities, service levels, operational KPIs, and operational performance indicators.
• Prepare operational reports, dashboards, reconciliations, and operational analyses.
• Track operational incidents, delays, service disruptions, and operational anomalies.
• Support operational follow-up related to fulfillment, production coordination, distribution, and operational processing activities.
• Contribute to operational visibility and operational governance reporting.

Operational Analysis & Process Support

• Analyze operational workflows, operational data, and operational performance trends.
• Identify operational inefficiencies, bottlenecks, risks, and improvement opportunities.
• Support implementation of operational process improvements and optimization initiatives.
• Assist with operational documentation, process mapping, and operational procedure updates.
• Support operational testing and validation activities when required.

Operational Controls & Compliance

• Support execution of operational controls and verification activities.
• Ensure operational records, reconciliations, and reporting activities remain accurate and traceable.
• Contribute to operational audits, compliance reviews, and remediation follow-up activities.
• Monitor adherence to operational procedures and governance standards.
• Escalate operational risks, anomalies, or process deviations when identified.

Stakeholder Coordination & Support

• Collaborate with Operations, Finance, Customer Care, Payment, Technology, and vendor teams.
• Support coordination with production partners, logistics providers, and operational vendors.
• Provide operational analysis and reporting support for operational governance meetings.
• Contribute to operational communication and service coordination activities.
• Support operational knowledge sharing and documentation maintenance.

Continuous Improvement & Operational Efficiency

• Contribute to operational optimization and automation initiatives.
• Support standardization of operational reporting and governance practices.
• Assist in improving operational tools, dashboards, and monitoring processes.
• Promote operational accuracy, efficiency, and service quality.
• Support continuous improvement of operational methodologies and controls.

YOU ARE A MATCH IF...

Education:

• Bachelor's degree in Business Administration, Finance, Operations Management, Supply Chain, Technology, or related field.

Work Experience:

• 2+ years of experience in operational analysis, payment operations, operational reporting, or financial services operations.
• Experience within operational environments involving payment products, fulfillment, logistics, or operational controls is preferred.
• Exposure to operational KPI monitoring and reporting activities is considered an advantage.

Skills & Certifications:

• Strong analytical and reporting capabilities.
• Experience with operational reporting, reconciliations, and operational data analysis.
• Strong attention to detail and organizational skills.
• Proficiency in Excel and operational reporting tools.
• Proficiency in Microsoft 365 is required.

Languages:

• English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions:

• Hybrid working environment.

Competencies:

• Operational Analysis & Reporting
• Operational KPI Monitoring
• Operational Controls & Reconciliation
• Process Documentation
• Operational Data Analysis