Team Lead Systems Operations

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As the Systems Operations Lead, you will proactively manage the delivery and performance of the Systems Operations team, developing and coaching the team to reach their full potential while maintaining an outstanding service to the organisation. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

People Leadership & Team Development

• Continuously assess the team’s skills, competencies and personal development, providing coaching, guidance and opportunities for both technical and professional growth.
• Promote automation within the team through targeted upskilling initiatives, performance objectives and KPIs.
• Ensure obstacles impacting team performance, delivery or development are identified and resolved promptly.
• Use Confluence as the central knowledge repository for infrastructure documentation, standards and how-to guides to support knowledge sharing and capability building.

Business Partnership & Stakeholder Management

• Meet regularly with the Solutions Delivery Manager to understand current and future business requirements.
• Work closely with other Infrastructure teams to understand their challenges and align technology solutions to business needs.
• Collaborate with the Architecture team to ensure future infrastructure requirements align with existing and planned technology strategies.
• Partner with the PMO team to effectively manage project delivery, resource allocation, team velocity and forecasting.

Financial Management & Budget Control

• Analyse current systems and resource utilisation to identify cost optimisation opportunities, with particular focus on software licensing and infrastructure expenditure.
• Explore and implement initiatives that reduce operational and technology costs while maintaining service quality.
• Develop comprehensive and accurate technology budgets to support effective business forecasting.
• Monitor and track budget performance to ensure commitments remain aligned with approved financial plans.
• Work with the Solutions Delivery Manager to forecast hardware requirements and proactively plan future infrastructure investments.
• Partner with Procurement to maintain an accurate technology budget and ensure project planning aligns with financial constraints.
• Maintain an effective intercompany billing platform for infrastructure consumption, enabling accurate financial reporting and cost allocation.

Technology Strategy, Innovation & Vendor Management

• Continuously research emerging technologies and industry trends to identify opportunities for innovation and operational improvement.
• Build and maintain strong relationships with strategic vendors and technology partners.
• Coordinate proof-of-concept evaluations to validate the technical and commercial viability of new technologies.
• Negotiate favourable commercial agreements and licensing arrangements to maximise business value while maintaining ethical procurement practices.
• Analyse existing infrastructure and proactively drive innovation through self-initiated improvement projects.

Infrastructure Operations & Service Reliability

• Support and maintain all core hardware infrastructure, ensuring appropriate vendor support and maintenance contracts are in place.
• Ensure comprehensive monitoring is implemented across all infrastructure components, including servers, storage platforms, UPS systems, air-conditioning units and generators.
• Define and drive processes for the effective daily management of infrastructure services, including health checks, audits, preventative maintenance and continuous improvement activities.
• Drive the optimisation of Systems team processes and infrastructure to ensure services are automated, stable, supportable, scalable, highly available and simple.

Governance, Compliance & Reporting

• Ensure compliance with organisational and regulatory standards, including ISO 27001, SOX and other applicable governance requirements.
• Ensure OKRs and Commitments of Work (COWs) are completed, monitored and reported on effectively.
• Maintain appropriate operational documentation, controls and reporting mechanisms to support governance, audit and compliance obligations.
  

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring
You’re someone who brings:

• Experience operating within governance and compliance frameworks such as ISO 27001, SOX, or similar standards
• A Relevant Information Technology tertiary qualification and Microsoft Certifications
• Minimum 5 years’ experience in the Information Technology industry using Microsoft Technologies
• Ability to troubleshoot in a timely and effective manner
• Ability to convey complex problems to Business stakeholders in an easy and efficient way
• Proven ability to lead and motivate teams
• Minimum 3-5 years' experience leading and managing technical teams
• Experience driving infrastructure modernization, automation, and continuous improvement initiatives

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Excellent general IT knowledge
• Understanding of systems and architecture (DB’s, Servers, Networks, storage, etc.)
• Business process understanding
• Kubernetes understanding and knowledge
• Demonstrated experience in budget management, forecasting, and cost optimisation

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

About Us

We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity.

Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too.

Best of all, we do this while enjoying ourselves as much as possible!