Team Manager - Case Management

Fully Remote • Main - Daphne - Daphne, AL 36526

• Position Type: Full Time
• Job Shift: Day
• Travel Percentage: Up to 25%
• Category: Management

Duties:

The Team Manager - Case Management (“TM”) is an integral member of Sentrus’ Case Management Department and provides leadership, coaching, and operational oversight to the Nurse Case Management team. The TM supports consistent, high-quality case management services while promoting accountability, teamwork, professional development, and adherence to Sentrus policies, procedures, industry standards, and workers’ compensation requirements. Additionally, the TM will have other duties and responsibilities as determined from time to time by the Regional Director of Case Management.

Essential Functions:

The essential functions of the TM are to:

• Lead, coach, and develop the Nurse Case Management team by providing day-to-day supervision, oversight, mentoring, onboarding support, accountability, and professional development opportunities to ensure team effectiveness and engagement.
• Manage team operations and workforce capacity by monitoring caseload distribution, productivity, case complexity, staffing needs, attendance, and resource allocation to ensure appropriate coverage and continuity of services.
• Ensure continuity of case management services by providing or coordinating temporary case coverage during employee absences, maintaining required case activity, stakeholder communication, and documentation standards.
• Monitor and improve team performance by tracking key performance metrics, reviewing documentation and work quality, supporting performance improvement efforts, identifying trends, and recommending operational enhancements.
• Promote clinical quality, compliance, and service excellence by conducting file audits and reviews, ensuring adherence to workers’ compensation requirements, client expectations, and company standards, and escalating high-risk or complex matters as appropriate.
• Serve as a subject matter resource and escalation point for complex cases, employee questions, workflow challenges, and stakeholder concerns, partnering with leadership and others to facilitate effective resolutions.
• Collaborate across departments and support organizational initiatives by fostering effective communication with internal and external stakeholders, supporting change management efforts, and contributing to the successful implementation of operational, technology, and policy changes.

Qualifications

Qualifications:

The successful candidate should have a combination of demonstrated experience and education that is equivalent to 2 years with a focus on Workers’ Comp Nurse Case Manager or related fields.

Physical Requirements:

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
• Specific vision abilities required by this job include close vision requirements due to computer work,
• Light to moderate lifting is required,
• Ability to uphold the stress of traveling,
• Regular, predictable attendance is required.