Team Manager Value Management

Working at Telenet Business

At Telenet Business, our business customers always come first. We go the extra mile to support them and help them succeed. With our strong portfolio of solutions, we enable companies, organizations, and government institutions to benefit from seamless online meetings, optimal connectivity, reliable hosting, secure buildings, and much more.

In short, we provide everything they need to stay ahead in the digital world and perform at their very best.

So, what do you think? Ready to come and do your thing with us?

Your role as Team Manager Value Management

• You define the Value Management strategy and roadmap for Business Solutions, focused on retention, renewals and gross margin protection.
• You identify the main drivers of churn, revenue erosion and value leakage, and translate data and customer insights into high-impact actions.
• You connect customer outcomes with financial impact and balance customer needs with sustainable value creation.
• You drive a cross-functional value agenda across Product & Journey, Commercial, Delivery & Services and Operations, securing ownership and commitment.
• You build and lead a multidisciplinary team, set priorities and develop its analytical, commercial and influencing capabilities.
• You establish governance, KPIs and decision forums that make customer value and gross margin visible in business decisions.
• You determine priorities and trade-offs, monitor progress and intervene when delivery or impact stalls.
  

Your profile as Team Manager Value Management

• You hold a master’s degree or have equivalent experience.
• You have at least 5 years of relevant experience in Value Management, Customer Lifecycle Management, Retention, CX, Commercial Strategy or Business Transformation within a complex B2B environment, including 2 years in a leadership role.
• You understand the commercial and financial drivers behind retention, renewals and gross margin and translate them into clear business choices.
• You build coalitions, negotiate priorities and create ownership beyond your own team, including without direct authority.
• You combine strategic and analytical thinking with the ability to set direction in situations of ambiguity and incomplete information.
• You are decisive and outcome-oriented, and comfortably balance customer needs, commercial ambitions and organizational realities.
• You are a compelling communicator and mature people leader who influences senior stakeholders and develops multidisciplinary teams. You are fluent in English; Dutch is a strong asset.

Our offer to you
At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

• Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
• Meal vouchers and eco vouchers
• Telework allowance or net expense allowance
• Mobile phone, mobile subscription and laptop
• Employee discount on your home internet, digital TV, and mobile subscriptions
• Collective bonus and individual bonus (aligned with your performance)
• A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment
• Hospitalization insurance (including an ambulatory plan) and group insurance
• 20 days of paid leave and 12 compensatory days off

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.