Team Ranger (Lead - L2)

Preferred Qualifications, Abilities and Experience • Demonstrated experience of M365 technologies (Preferably MS 900 Certification) • Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent) • Experience troubleshooting Microsoft Teams meetings and live events. • Experience troubleshooting Microsoft Teams voice issues. • Experience troubleshooting federation issues. • Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On. • Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers). • Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools. • Knowledge of Teams Devices • Knowledge of Virtualization • Knowledge of Skype for Business hybrid deployments. Qualifications Required/Minimum Qualifications • 3+ years prior product, customer support and/or technical support experience. • Language Qualification: English Language: fluent in reading, writing, and speaking. • 3+ years prior product, customer support and/or technical support experience