TEC Workforce and Culture Change Lead

TEC Workforce and Culture Change Lead

This role is primarily office-based, supporting collaborative working and strong engagement with colleagues across Corserv Care and partner organisations. There is an element of hybrid working, enabling flexibility while maintaining a visible and active presence within services.

The postholder will be expected to work from a range of Corserv Care offices and operational settings, including visits to hospital settings, care environments, partner organisations, and community locations to support implementation of TEC solutions and multi-agency working.

An ability to travel across Cornwall is essential, as the role requires regular engagement with teams, providers, and residents in different localities, difference in mileage to primary work location will be paid. Predominantly this role is weekdays

Role purpose

To lead the workforce, cultural and transformational change required to embed a TEC First approach across Adult Social Care, health partners and care providers.

The postholder will work collaboratively across Cornwall's health and care system to ensure Technology Enabled Care (TEC) is embedded as a core component of care delivery rather than an additional service offer. Through workforce engagement, innovation, data-led insight and partnership working, the role will promote the routine use of TEC to support people to achieve better outcomes, maximise independence and receive the right care, in the right place, at the right time.

The role will lead the development of a TEC Champion Network, drive adoption and utilisation of TEC solutions, identify opportunities for service improvement and innovation, and use evidence, outcomes and return on investment to demonstrate the value of TEC.

The postholder will support Cornwall's ambition to prevent, reduce and delay the need for ongoing health and care interventions through the effective use of technology and strengths-based practice.

Essential Qualifications & Experience

Knowledge

• Relevant Level 5 qualification or demonstrable relevant experience
• Sound knowledge of the Care Act 2014, including wellbeing, strengths-based practice, prevention, independence and person-centred care.
• Good understanding of Technology Enabled Care (TEC), assistive technology and digital approaches that support health and social care outcomes.
• Knowledge of the Prevent, Reduce and Delay agenda and the role technology can play in supporting independence and reducing demand on services.
• Understanding of adult social care, health systems, care provision and integrated models of care.
• Knowledge of change management principles and approaches to embedding sustainable cultural change.
• Understanding of benefits realisation, service improvement methodologies and return on investment principles.
• Knowledge of safeguarding, information governance, data protection and ethical use of technology.
• Awareness of digital inclusion challenges and approaches to reducing barriers to technology adoption.

Skills

• Strong stakeholder engagement and relationship management skills, with the ability to influence across organisational boundaries.
• Excellent presentation, facilitation, coaching and training skills.
• Ability to design and deliver engaging learning programmes, workshops and awareness initiatives.
• Strong communication skills, both written and verbal, with the ability to adapt messages to different audiences.
• Ability to analyse, interpret and present data to support service improvement and decision-making.
• Skilled in influencing behavioural and cultural change at all levels of an organisation.
• Ability to professionally challenge practice and support improvement in a constructive manner.
• Strong organisational, planning and project coordination skills.
• Ability to develop compelling business cases, reports, impact assessments and benefits realisation reports.
• Strong networking and partnership-building skills.

Experience

• Leading or supporting organisational change, workforce development or transformation programmes.
• Working within Adult Social Care, Health, Integrated Care Systems or related care environments.
• Delivering training, workshops, presentations or workforce development programmes.
• Influencing senior leaders, practitioners and external partners.
• Developing collaborative networks, communities of practice or champion programmes.
• Using performance data, insights and outcomes information to drive service improvement.
• Promoting innovation and implementing new ways of working.
• Working with multiple stakeholders across complex organisational environments.
• Demonstrating service impact, outcomes and return on investment.
• Supporting person-centred approaches that improve independence and wellbeing.

Desirable

Knowledge

• Knowledge of national TEC strategies, policy developments and best practice.

• Knowledge of commissioning, provider markets and contract management within health and social care.

• Knowledge of behavioural change methodologies and organisational development approaches.

• Awareness of emerging technologies, digital innovation and future trends in care.

Skills

• Advanced facilitation and change management skills.

• Ability to design and deliver communication and engagement campaigns.

• Experience of developing benefits realisation frameworks and outcome measurement approaches.

• Ability to evaluate innovation programmes and pilot projects.

• Coaching or mentoring skills.

Experience

• Managing or coordinating a champion network.

• Delivering large-scale workforce engagement initiatives.

• Developing strategic partnerships across health, social care and provider organisations.

• Producing case studies, communications materials and evidence of impact.

• Securing widespread adoption of new processes, services or technologies.

About Corserv Care

Corserv Care is a Cornwall Council-owned company committed to improving the quality, capacity and resilience of care services across Cornwall.

Our services include:

• Short Breaks and Respite Services

• Day Opportunity Services

• Proper Job Employment Services

• STEPS (Short Term Enablement & Planning Services)

• Care & Support Services

• Lifeline & Assistive Living Services

Together, we're building stronger communities and helping people live fulfilling, independent lives.

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an enhanced DBS check.

Apply today by uploading your CV and application online.

If you would like an informal chat prior to applying, please contact Sarah Wickett – Technology Enabled Care and Innovation Lead on 01872 327781.

Closing date: Midnight on Friday 30th October 2026