Tech Administrative Coordinator

Novo, a global Christian ministry with its main office in Anaheim CA, is looking for a temporary Tech Administrative Coordinator to join our Technology Team. The right candidate should be aligned with Novo's Christian beliefs and a proven desire to serve in Christian ministry. To read more about Novo and our global mission, please visit www.Novo.org.

Summary of the Role

The Tech Administrative Coordinator supports the Tech Director and partners with Novo’s Technology Team to help manage daily administrative operations across its core tech stack. The Coordinator must be dependable, organized, and tech-proficient

This remote, part-time temporary position runs from October 1, 2026, through June 30, 2027, for approximately 10 hours per week. While schedule timing offers flexibility, hours will primarily be distributed across Tuesday, Wednesday, and Thursday to handle incoming ticket flow, administrative coordination, and systems maintenance.

Key Responsibilities

• Help Desk & User Support (Freshdesk)
  • Monitor and triage the incoming ticket queue in Freshdesk.
  • Directly resolve first-tier, routine support requests (e.g., standard access issues, basic how-to guidance).
  • Route and escalate complex technical issues to the appropriate team members or specialists.
  • Maintain clean ticket statuses, track recurring issues, and help update standard response templates.
• Identity & System Administration
  • Provision, update, and offboard user accounts and group memberships within Google Workspace.
  • Provision, update, and offboard user accounts in Zoom.
  • Perform basic administrative maintenance and permission checks for the organization's Intranet.
• Intranet Content & Documentation
  • Perform content updates and maintenance across the organization's Intranet.
  • Assist in keeping internal technology documentation, how-to guides, and standard operating procedures (SOPs) current.
• Tech Stack Billing & Operations
  • Oversee invoicing, subscription renewals, and billing records for tools and software across the Novo tech stack.
  • Match and track monthly software expenses, reconcile receipts, and liaise with the finance/accounting department for timely processing.
  • Maintain an organized inventory of active software licenses, seats, and contract renewal dates.
• Team Coordination & Administrative Support
  • Coordinate schedule needs, meetings, and follow-ups in collaboration with the Director of Technology.
  • Help track project milestones, task lists, and administrative action items across the technology department.

Qualifications and Skills:

• Experience in an administrative assistant, operations, or technical support coordination role, or a similar position with transferable skills.
• Ability to learn and understand a ticketing or help desk platform (experience with Freshdesk is a plus).
• Ability to learn and understand basic user administration in Google Workspace (Admin Console).
• Comfort maintaining intranet platforms.
• Highly organized with financial and operational details, especially regarding vendor invoices, recurring SaaS subscriptions, and receipts.
• Strong written communication skills, with an ability to communicate technical instructions clearly and empathetically to staff.
• Reliable self-starter capable of managing a 10-hour weekly workload independently in a remote setting.

Key Accountabilities and Attributes

• Intentionally nurtures an ever-deepening and abiding relationship with God, cultivating spiritual disciplines and relationships that will produce spiritual fruitfulness for a lifetime.
  • Has a heart for the Lord and for his people.
  • Has a Christ-centered Biblical worldview.
  • Has made a commitment to maintaining healthy relationships and accountability.
• Affirms Novo statement of beliefs, mission, and values
• Adheres to Novo employment and organizational policies and biblical convictions
• Promotes Christian workplace virtues as described in Colossians 3:23-24.
  • A Jesus-centered, joyful attitude.
  • Faithfully fulfills organizational responsibilities and displays Christ-likeness in all personal and professional dealings, with staff, ministry partners, and external constituents in a manner consistent with Novo biblical values and convictions.
  • Works with honesty, integrity, and humility.
• High emotional intelligence
• Able to deliver results under time-sensitive and changing priorities.
• A tolerance for ambiguity in a complex ministry environment.
• Adheres to Novo policies and administrative processes.
• Maintains the highest level of confidentiality and ethics in connection with the handling of confidential information.

Work Environment & Schedule

• Fully remote; open to candidates located anywhere in the United States.
• Requires a reliable high-speed internet connection.
• Novo provides a Macintosh workstation.
• Work is concentrated primarily across Tuesday through Thursday, with flexible hour distribution and occasional scheduled touchpoints during Pacific Time core hours.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk and hear. This job is sedentary, requiring the ability to sit most of the time. The ability to speak clearly and convey detailed or important instructions or ideas accurately, and the ability to hear average or normal conversations and receive ordinary information is necessary. Repetitive motions requiring frequent movement using the wrists, hands, and fingers, and average and ordinary visual acuity is necessary to prepare or inspect documents or operate computers and office equipment.

Required Personal Qualifications

Besides the professional requirements outlined above, the right candidates are those of the Christian faith who are aligned with Novo’s beliefs and values, can demonstrate a desire to work with a Christian ministry that is international and cross-cultural in nature, and have a passion to see movements of the gospel of Christ occur among the nations. It is expected that all Novo employees have a desire to serve God and others and embrace a high biblical Christ-like standard of conduct, both publicly and personally, are personally devoted to their Christian faith and have a high degree of emotional intelligence. Please visit our website, www.novo.org to review Novo's beliefs, mission, and values.

Application Process

Applicants must already have the legal right to work in the U.S. and be able to adequately represent Novo by satisfying the standards and requirements of the position, as outlined in the role description. To ensure we find candidates who meet the personal qualification listed above, please answer the additional questions provided on the application. Thank you for your understanding and cooperation.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employment is contingent upon the receipt and verification of employment eligibility documents and a background screening.