Tech App Specialist (EDI)

What you will be doing: Supports EDI operations, including transaction setup, monitoring, troubleshooting, testing, and issue resolution for customers and trading partners. Works with customers via phone, email, or chat to diagnose EDI, mapping, communication, ERP integration, and transaction flow issues. Documents findings and escalates when needed. Sets up new EDI transactions, supports partner onboarding, monitors existing transactions, and helps resolve recurring issues by identifying long-term corrective actions. Reviews existing EDI maps, supports commonly used EDI documents such as 810, 820, 850, 855, 856, 860, and 997, and works with protocols such as FTP, FTPS, SFTP, and AS2. Creates and maintains internal and customer-facing documentation, contributes to knowledge base articles, and collaborates with internal teams to improve support outcomes. What you will likely bring: Knowledge of EDI standards including ANSI X12 and EDIFACT. Understanding of EDI transaction flow, structure, mapping, ERP integration, and trading partner setup. Knowledge of EDI documents and communication protocols such as FTP, FTPS, SFTP, and AS2. Strong troubleshooting, testing, debugging, and problem-solving skills. Clear verbal and written communication skills with a strong customer support focus. Ability to work independently and collaboratively within a support team. What could set you apart: 4–6 years of applicable experience in EDI support, technical application support, integration support, or a related support environment. Experience with customer onboarding, trading partner implementation, transaction monitoring, and issue resolution. Industry knowledge or experience in EDI, ERP, supply chain, distribution, manufacturing, retail, or related business processes is preferred. Shift Timings: 5:30pm-2:30am IST #HYBRID #LI-VV1 About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Vidya Vardhni